Enscape video textures cloud issues

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.
  • Hi,


    I have an issue with collaborative working in Enscape- namely when I open the same file in dropbox in two different windows computers, then the video textures are missing in one file. I know sketchup native program has the textures "baked in", but enscape has the local enscape textures too.. I have changed the enscape texture location to a cloud folder, yet the video textures do not transfer over to this file.. Do you have a good solution to fix this so we can edit the file in various computers?


    Thanks for the help!


    Best,

    Kristel