How to get a refund 1-year subscription payment?

Please note: Should you experience issues with Enscape or your subscription, and in case of any urgent inquiries/questions (e.g. regarding our upcoming licensing changes) please reach out to our dedicated support team via the Help Center or Support button as detailed here.
  • Hello-

    As you know, we recently had several discussions about using Enscape at our company,

    based on the replies of Escape representatives asking about graphics specifications and other alternatives.


    Unfortunately, all laptops used by our company are not compatible with Enscape,

    so we would like to cancel the Enscape subscription.


    I want to cancel 1-year subscription payment this year, and trying to get a refund,

    but could you tell me how to do get a refund.


    (It's also a pity that we can't use Enscape due to unmet laptop specifications..)

    • Official Post

    didesign , I'm of course very sorry to hear that.


    Please get in touch with our licensing department (via our helpdesk) to request a refund as detailed here:

    How do I contact the support teams directly?


    You can simply copy what you wrote here and they'll get back to you again accordingly very soon.


    I appreciate it and thank you in advance.