Enscape 2.4 Upgrade won't Render previously placed RPC content?

clander17 · Oct 31st 2018

I upgraded to the new release this AM, but all the Archvision content I had previously placed into Revit will no longer render... Can you help me get this sorted?

Cheers,

C

Clemens Musterle · Oct 31st 2018

Hi clander17

sorry to hear you're having issues with the latest release of Enscape. We've had a similar report before - could you please try to uninstall Enscape and then install version 2.4 again? That helped in previous cases. If the issue remains, don't hesitate to contact us again. You can also send feedback with log files, which might give us a clue what's going on - you can find this button on the Enscape ribbon here:

ChrisN · Oct 31st 2018

Hi Clemens, we tried that and it didn't work. Any chance we can do a remote session with Enscape support? I put in a ticket about this with my email address earlier today but haven't heard back.

Kamranmirza · Nov 2nd 2018

clander17 what peeps are you using in the model ? They come out looking really good . . .

Demian Gutberlet · Nov 2nd 2018

Hey ChrisN , could you please give me the e-mail address (can also be send to me via PM) which was used in the feedback form so that I can track down the submitted ticket of yours? Maybe you've received an answer already? Thank you in advance!

theo@dhk · Nov 9th 2018

Good day

I'm experiencing the same issue.

Revit 2017 + Enscape 2.4

Demian Gutberlet · Nov 9th 2018

Hey clander17 , @ChrisN and theo@dhk , this behavior will be resolved with a hotfix release which will come out next week. Thanks a lot for your patience!

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