Render data for asset could not be downloaded during the export.

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  • I imported an asset weeks ago and was able to change the finish material/color at that time. I went to change the finish again today and now I'm getting this error. I've tried to add the list of URLs to my firewall exceptions but I'm not finding a way to add a URL...just an app, file, folder or process. I wonder if the firewall is even the issue because I was able to change the finish at one point. Thanks for any help.

  • joshradle

    Approved the thread.
    • Official Post

    I imported an asset weeks ago and was able to change the finish material/color at that time. I went to change the finish again today and now I'm getting this error. I've tried to add the list of URLs to my firewall exceptions but I'm not finding a way to add a URL...just an app, file, folder or process. I wonder if the firewall is even the issue because I was able to change the finish at one point. Thanks for any help.

    Please ideally briefly also submit us a feedback report with log files to our technical support team so that we can investigate the cause behind this issue further:

    https://learn.enscape3d.com/bl…sing-the-feedback-button/


    Let me know once you've submitted it as well ideally and thanks a lot in advance.