GPU (RTX 4070) jumps to 100% upon moving in Enscape

1st Official Post

    Hello,


    We are using the Enscape-plugin for SketchUp and are experiencing some issues in performance. We have acquired quite an expensive laptop with specs that I believe should be more than sufficient (we also wish to use VR later on), but it still seems the system is struggling with the software. We are using the Dell XPS 17 with 13th gen. i7 processor, RTX 4070 GPU with 8GB memory. Everything works fine in SketchUp until we launch the Enscape extension. Once it's loaded and we move the mouse or the arrow keys to 'walk around', the GPU-usage in task manager will immediately jump to 98-100%. A few seconds after we're standing still again it will go back to idling at around 12% until we move again. When it's peaking, it's also very noticeable in the performance of the software, the framerate drops dramatically and the whole application just feels choppy.


    The weirdest part is that we know it can work fine. We've had a situation a couple of weeks ago where walking around in Enscape worked great, very smooth, good framerate and GPU only peaking to about 20-30% when moving around. We have no idea what changed in the meantime, I don't believe there were any major updates for either Sketchup or Enscape. We have updated to the latest Nvidia drivers from the website. We've checked the usage for dedicated GPU in Nvidia control panel (where you can force the use of a specific GPU per application). Sketchup is on version 23.0.419 and Enscape is on version 3.5.3.117852. Attached an example screenshot of Enscape and task manager. Even lowering graphical fidelity hardly helps, if I put it on "average" it will still constantly peak to 85-90 percent. The laptop is always plugged in a power outlet when using it.


    As seen on the screenshot, even the 'onboard' GPU (Iris Xe Graphics) is jumping to 28%. It also doesn't seem to matter whether it's a huge project or a small one. Regardless of size, it will immediately confiscate the graphics card with near 100% usage. Can anyone give us some advice on what to try? The most frustrating part is, as mentioned above, we know it can work perfectly fine... We are currently trying to disable the antivirus/antimalware program which was recently updated, hoping that might do something. Thanks in advance for any tips.


    Kind regards,

    Wouter

    • Official Post

    AKSI , welcome to our Forum.


    Whenever you experience any problems like this or even crashes/freezes, make sure to get in touch with our technical support team, ideally via the feedback button as we detail here: https://learn.enscape3d.com/bl…back-button-win-sketchup/


    This way we'll receive both machine information and logs which may be vital for troubleshooting this further. Feel free to also let me know once you've submitted said report, and make sure to just include what you've written here (by copy-pasting) in the submission form before sending as well for added context.


    Thank you in advance.

    Hi Demian,


    Thank you, I submitted an official feedback form through the application where I copied the text from this thread. Can we still keep this open?

    Maybe other users are experiencing similar issues. Thanks again!


    Kind regards,
    Wouter
    AKSI

    • Official Post

    Thank you so much for sending in the report! And of course this thread will remain open/unresolved until we've provided a dedicated solution/explanation soon. :) Only then afterward we'll set a thread like this to resolved.


    Once more, thank you in advance for a bit more patience until we'll reach out back very soon.

    Demian Gutberlet I submitted a similar ticket to support (last week or week before last - I can't remember) via the feedback button but have heard nothing back yet. Same issue - laptop with RTX 4070 graphics card / 64G RAM / i9 CPU - should be more than sufficient to run this file. My desktop with a 3060 runs it just fine so this shouldn't be an issue.

    • Official Post

    Hey cholden424 , can you kindly send me the email address you've sent in your ticket from, or your ticket number via direct message? I can then check what happened to your ticket.

    Is there any news on this issue? I have the same problem with my RTX 4070

    • Official Post
    Quote from madeleinehall

    Is there any news on this issue? I have the same problem with my RTX 4070

    Welcome to our Forum.


    Right away are you using our latest release Enscape 3.5.4? If so and you still experience crashes/freezes (which can have a large variety of causes) please also submit a feedback report with logs as detailed here, ideally whenever you run into problems like these: https://learn.enscape3d.com/bl…sing-the-feedback-button/


    Thank you in advance for your cooperation.

    madeleinehall - I have upgraded and submitted my logs. Unfortunately I cannot share my files for troubleshooting but I've done all I can at this point. They haven't found anything yet. It's definitely something with the 4070 card specifically and not my file though because it works on other computers.