2.4 Installation problem

  • Hi,

    Trying to install version 2.4 into Sketchup Pro 2018. The installation runs fine, no errors, but upon opening Sketchup, no version of Enscape is installed anywhere. Its not showing up in toolbars or extension manager.

    I would install manually via the extension manager but I can't find and .rbz file anywhere in the install files.

    Any thoughts? I had no issues installing the previous 2.3 version. I can also install an old version (2.0) off the extension warehouse, but thats no use to me (no option to update within the extension manager)


  • Hi BarryFishFinger , thank you for your post. :)

    I'm sorry to hear about that. Would you please be so very kind as to completely uninstall Enscape first and run our 2.4 installer again afterward, if you haven't tried that already? Thank you in advance.

  • Hi Demian, thanks for the reply.

    I have uninstalled it completely and run a fresh installation of 2.4 - same problem, Enscape never shows up anywhere in Sketchup. I've also tried re-downloading the file in case it was corrupt or something.

    I've also tried installing Enscape to a different location. The default location on the installer is here: C:\Users\My.Name\AppData\Local\Enscape so to see if it made a difference I've tried installing to the default Sketchup plugins folder here: C:\Users\My.Name\AppData\Roaming\SketchUp\SketchUp 2018\SketchUp\Plugins

    Starting Sketchup with Enscape installed in this plugins folder throws up the following error:

    Could not load Enscape. Make sure you have Microsoft Visual C++ 2015 Redistributable installed. Do you want to download it now?

    I've tried downloading and installing the redistributable and I already have the latest version running.

    Hoping for a swift resolution here, the evaluation version of 2.3 installed and ran fine, I've bought a license for 2.4 and its a bit frustrating that I can't even get it to install.


  • Ok, I think I have resolved the issue. Not entirely sure how, but I did the following:

    Installed Enscape to the Sketchup plugins location: C:\Users\My.Name\AppData\Roaming\SketchUp\SketchUp 2018\SketchUp\Plugins

    Then within the install files, navigated to the Installer folder > Output then ran the Create-Plugin-Metadata_NoAdmin.exe file, installed just the Sketchup one to the same plugins folder. Started Sketchup, the Enscape splash screen loads straight up and let me license it.

    So fingers crossed.