Materials have the wrong reflection as well and wrong colors in the reflection

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  • Hello, I have a 2020 mac air m1 and I am using SketchUp and Enscape. I am having several problems with the enscape.

    1. Textures are not looking as they should as you can see the couch is shinny like metal. I have messed with all of the enscape options roughness etc. and it does not change the shine. I have also changed the name of the material in SketchUp and it has not changed anything.

    2. The wall on the right side is also way too shiny but you can see a reflection of bright red and bright yellow in the wall reflection. The red and yellow were the base colors I used to apply the current texture. So I changed the underlying base colors and it still shows in the reflection.

    3. As stated above the wall looks like a shiny black metal I've tried to adjust this in Enscape and nothing works in addition I've changed the texture name in SketchUp and it does not change anything.

    4. In general this rendering looks grainy and unrealistic I assume the graininess is due to my having an m1 chip which is the bare minimum to run the program

    Any help would be appreciated

    • Official Post

    Hi chris.morgan.bryant - To further get behind this behavior and make sure this isn't tied to your machine (which should be supported) please also submit us a dedicated feedback report as detailed here:…back-button-mac-sketchup/

    In the submission form itself you can simply copy what you've shared here, or simply insert a link to this thread, which would be ideal given the attached image for reference.

    Beforehand please also kindly ensure that you're using our latest release of Enscape for Mac which you can always acquire from here.

    Afterward one of our Mac specialists will be able to look into this and assist you further accordingly. Thank you very much in advance.

    • Official Post

    Yes, I was told I need to update my Mac. But I had to order a new mac since it is full I don't have enough storage to even update at the moment.

    I see, thanks for your response.

    If you're able to try Enscape on a new (perhaps even more powerful) Mac entirely, then this may perhaps already resolve these ongoing problems.

    But, if that isn't the case, please remember to submit that feedback report to us so we can assist you further. :)