**Urgent** Enscape stopped working after new update

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  • Hi, I'm very panicked as my Enscape stopped working this morning. I was working on my Revit file for a project last night and went to open it again this morning and Enscape is no longer working. Enscape will load but there will only be a white screen in the Revit windows on my taskbar that I can't open.


    I have read through the majority of these forums with similar issues, followed those instructions, and sent 3 feedback logs in the last few hours. I'm in need of urgent help as I have to pull renderings from Enscape for a deadline in less than 10 hours.


    I went to install the update for Enscape last night and then decided to cancel it as it wanted to restart Revit, but I was in the middle of a project and didn't feel like restarting it at the time. It was working fine after that until I turned my laptop back on to use it again. Please help


    These are the details of my computer:

    Lenovo Legion 5 15IMH05H

    NVIDIA GeForce RTX 2060

    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz

    16.0 GB RAM

    Windows 10


    I have tried:

    - Updating my Driver

    - Updating Enscape to Enscape 3.5.4

    - Updating Revit to Revit 2024

    - Changing my NVIDIA settings to be the most optimal for Enscape (as far as I know, according to another thread)


    I attached a screenshot of what it looks like when I try to open Enscape in Revit. Thanks in advance


    • Official Post

    gct2001 , welcome to our Forum and thank you for contacting support right away, which is the reccomend route to go indeed.


    As I can tell you've already received a response back with further steps in order to hopefully resolve this right away.


    Kindly let me know in case there is anything else I can help you with.