The video editor doesn't open and remains closed

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.
  • Hi, I'm encountering an issue where, upon opening my drawing in Enscape to create a video, the Video Editor remains closed and appears grayed out.

    I have the latest update of Enscape from October 2023, and I'm using a Windows computer.

    What could be causing this?


    Thanks in advance for the help!