Enscape preview strange Issue

konstantinosd88 · May 29th 2017

Hi all,

first of all THANK YOU for the lights - i have already purchased a license but if i had not that would definitely push my to buy one! The reflections are very improved too.

So i have the following issue:

When i install a stable version, files from Sketchup work fine - meaning the load quickly relatively to heir size etc.

When i install the preview version - those files - that have been created when i had the stable version installed - just don't load - i am stuck eternally in the escape start screen.

If i create a new file from scratch - new design for example and load the preview Enscape version - it just works again...

Am i missing something here?

Thank you in advance!!!

Jonathan Knoefel · May 29th 2017

Hi konstantinosd88 could you please share your project with us for further analysis? You can send me a link via pm.

Thanks in advance!

Clemens Musterle · May 29th 2017

Hi,

thanks a lot for your feedback! Could you please send your system's specifications to our Support by using the Feedback button?

Do you by any chance happen to have an AMD graphics card?

konstantinosd88 · May 29th 2017

HI Clemens Musterle my specs are:

Intel (R) Core(TM) i7-6700K cpu @ 4.00 ghZ 4.00 ghZ

RAM: 32 gb

Graphics Card: NVIDIA GeForce GTX 1080

Jonathan Knoefel - Do you want the whole file? as in a dropbox link with the skp17 file? Please guide me through so I can send you whatever you need.

The funny thing is that when i open a new SKP file, and i manually copy - paste in place all elements (takes a lot of time) it seems to work fine. As said before - it opens all nely created files but not ones created on the stable version!!

Thank you guys for your quick response.

Jonathan Knoefel · Jun 14th 2017

konstantinosd88 Does your issues still persist? I haven't received an answer in our private conversation yet.

konstantinosd88 · Jun 20th 2017

Jonathan Knoefel

Hi,

yes just tried it again. as said before, when i install the stable version, all projects open fine. When i install the preview version (latest) large projects (that have not been created AFTER i installed the preview version) are stuck in the load screen of enscape. If i create a project from scratch (have not done any big file tests) it works fine.

I have seen that many users have reported this and one of your admins said that you are aware and that it will be ficed in the new stabl;e versions as there is a known issue with large files. Can you confirm this?

Thank you for your response!

Simon Weinberger · Jun 22nd 2017

konstantinosd88 Preview version 2.0.0.3 should fix your issue. Can you confirm this?

konstantinosd88 · Jun 22nd 2017

Simon Weinberger Jonathan Knoefel

Hi guys,

the new preview version seems to have fixed the issues. It is even faster in loading it than the stable version.

The only thing that i would mention is that it "lags" a bit that now, and it it not in the stable version. Maybe its the emissive materials that i had put (not lights). I ll play a bit with it and get back to you.

Thanks again for the constant support.