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REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.
    • Official Post

    Hi kwint , thanks a lot for your report.

    Whenever you experience any problems with Enscape ideally also submit a feedback report including log files alongside:

    Using the Feedback Button - Enscape

    In the feedbacks submission form before hitting the "Submit" button you can simply copy-paste what you've shared here already. A link to this thread instead also suffices of course in terms of context.

    This behavior may likely boil down to your graphics cards video memory (limitations thereof), but we may be able to tell more based on the log files and machine information itself which we will receive alongside. Meanwhile you can also make sure that your graphics card drivers and Enscape is both fully up to date, and perhaps try another HDRI that is on the smaller side in terms of resolution or file size to see if that makes any difference.

    Thank you in advance for your efforts and feel free to let me know once said report has been sent in too.