Enscape freezes before it starts

  • Hello!

    I have a Problem with my Revit and Enscape. When I start Enscape the loading bar goas until around 45% and then freezes there. If I want to close the window, then Revit freezes too and then there's Nothing I can do. I noticed that it does this only with the newest 2 or 3 versions. So far the reason behind it is that if you Import some object families (like the Elevator attached) those will create a bug. If i hide the elevator, then it works normal, if I have the Elevator on then it freezes. And it doest that with other imported objects too. Anyone experienced this before? Also I noticed if the materials are not realistic then Enscape works fine even with the Elevator, but if the Phase filter is set to Show the real materials too, then it freezes when having the Elevator. Thank you!

  • Hey dalexand , thanks a bunch for your submission. :) Would you please be so very kind as to send us a feedback report (which will include necessary logs and information about your machine for troubleshooting purposes) via the Feedback button which you'll find in your Enscape ribbon? Please also add your forum name in the submission form so that I can easily connect the report to this thread! ;) Looking forward to it!

  • Hey dalexand , thanks a bunch for your submission. :) Would you please be so very kind as to send us a feedback report (which will include necessary logs and information about your machine for troubleshooting purposes) via the Feedback button which you'll find in your Enscape ribbon? Please also add your forum name in the submission form so that I can easily connect the report to this thread! ;) Looking forward to it!

    I have sent the Feedback report through Revit. Thank you!