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    • Official Post

    Please respond. When I Install the preview on my Mac Studio M2 Max computer, the installer finishes with no errors but the plugin is not found by Rhino. What can I do?

    You've received a dedicated detailed reply today from our support team - In case you haven't seen it yet please also check your e-mails and get back to us accordingly in case of further problems or questions.

  • I did receive a reply but it did not answer my question. I stated clearly I was using the Enscape preview for Rhino 8, not trying to use the current release in Rhino 8. It has now been over a week with no solution. I have responded to your dedicated detailed reply accordingly.


    Thank you in advance.

    • Official Post

    I did receive a reply but it did not answer my question. I stated clearly I was using the Enscape preview for Rhino 8, not trying to use the current release in Rhino 8. It has now been over a week with no solution. I have responded to your dedicated detailed reply accordingly.


    Thank you in advance.

    My colleague has received your further question regarding this as well of course and we've also sent out another reply around 45 minutes ago.


    Please thus check your e-mails and try what we've proposed to see if our Enscape preview will then be visible and accessible from within Rhino. If not, please just once again respond back so that we can troubleshoot this even further.

    • Official Post

    Dear Forum Community,


    We've just released our latest Enscape for Mac Service Pack 4.0.1!


    NEW:

    • SketchUp 2024 Support


    BUGFIXES:

    • File or Folder Paths Displayed in the UI Became Invisible After Hovering Over
    • Panorama Fly to Functionality Was Hidden
    • “New” Category in Asset Library Was Not Populated
    • An Error Occurred While Switching Asset Variants
    • Fixed Issue With Asset Selection While Using the Translate Tool in the Renderer Asset Library
    • Fixed Some Textures Appearing Too Dark Randomly
    • Fixed an Error When Importing Custom Assets From .obj Files That Contain Windows Paths
    • SketchUp – Fixed Material Not Being Deleted When Removed From Imported Model
    • Rhino – Fixed Texture Getting Lost When Converting Material Type to Enscape


    KNOWN ISSUES:

    • Rhino Viewport Always Changes When Selecting Enscape View


    To see what has been added with Enscape for Mac release 4.0 please refer to this announcement here.


    If any questions or further feedback arises, please let us know via this thread or by reaching out to support. In case your experience any crashes, freezes or similar, ideally submit a feedback report with log files directly if possible.

  • Thank you for this new release and sketchup compatibility :thumbup:

    But, there is still a big big crash that occurs when I'm using Enscape with sketchup 2024. Randomly, my Mac freeze completely and then reboot automatically.

    I can provide Enscape logs file if it can help, but at this time Enscape is still unusable with sketchup 2024 (note that I've not this problem with sketchup 2023).


    Please note that I can't send bug report directly with the "send report" button in sketchup because when I try to click the "send" button, a pop up dialog says that Enscape can't send data because of network problem (I have no network problem, my internet connection is OK).

  • Thank you for this new release and sketchup compatibility :thumbup:

    But, there is still a big big crash that occurs when I'm using Enscape with sketchup 2024. Randomly, my Mac freeze completely and then reboot automatically.

    I can provide Enscape logs file if it can help, but at this time Enscape is still unusable with sketchup 2024 (note that I've not this problem with sketchup 2023).

    I am experiencing this, too, every time I go to close the Enscape tab to get back to SketchUp. It is horribly inconvenient and frustrating. I reached out to Apple Support yesterday to see what advice they could offer, if any, tried a bunch of their suggestions, and have had no luck.

  • After same "tests", it seems that Enscape make whole Mac crates when I use the "new GPU engine" in sketchup 2024. When I set to "old GPU engine", it seems there are no crashes.

    Are you aware of this bug ?

    • Official Post

    After same "tests", it seems that Enscape make whole Mac crates when I use the "new GPU engine" in sketchup 2024. When I set to "old GPU engine", it seems there are no crashes.

    Are you aware of this bug ?

    Thank you for the further posts. I can see you're already in touch with one of our Mac specialists in support, so we appreciate the cooperation. We'll be looking into this of course right away.


    I am experiencing this, too, every time I go to close the Enscape tab to get back to SketchUp. It is horribly inconvenient and frustrating. I reached out to Apple Support yesterday to see what advice they could offer, if any, tried a bunch of their suggestions, and have had no luck.

    In such a case please also always reach out to our support team directly by making use of the support button as detailed here:

    Using the Feedback Button - select your design app - Enscape


    I can see you've already submitted a report prior a few weeks ago, so it would be great if you could do it once more just so we can check whether or not you experience the exact same problem detailed here and such based on the transferred log files too.

  • Thanks Demian Gutberlet . I'll stay in touch with your Mac specialists.

    So, in the meantime I'm also active on a sketchup forum topic dealing with a similar "behavior" : https://forums.sketchup.com/t/…-16-macbook-pro/267330/33


    It's not clear if the forced reboot is due to Sketchup, Enscape (I already have this with sketchup 2024 and escape V4.0.0), or the two (no time to check only sketchup without Enscape)


    So, thanks escape team to analyze my Enscape logs files

  • Really? We’ll try your solution

    I can confirm that I worked several hours with the "Legacy GPU engine" in Sketchup 2024 with no reboot. So it seems to be a working workaround.

    As soon as I switch back to the "new GPU engine", I reproduce the crash (freeze)+forced reboot. Something leads to a macOS kernel panic :(

    Edited once, last by Yd202495600: After several hours of work this week end, finally I can work with sketchup "new GPU engine" without kernel panic. BUT, as soon as I launch Enscape (or twin motion too), sketchup freeze and ends up in kernel panic that force my computer to restart. I'm still wondering if I'll pay for an Escape licence because of this "behavior" (bug...) and a tool that don't work ().

  • Ok, so... Find a way to reproduce the kernel panic that leads to forced reboot on my Mac mini M2 pro (12 cpu, 19 gpu, 32Go ram, 1tb ssd), running macOS Sonoma v14.4.1, sketchup 2024 pro (licence acquired) and escape v4.0.1 (latest one, licence acquired).


    I'm working with sketchup 2024 pro with the "new GPU engine", with anti alias set to 0x, max texture size set to "yes", and "use quick response" (not sure of the English translation) set to "no"


    Sketchup 2024 pro works fine alone (i.e without enscape). I can start and work with Enscape plugin without any problem (for now). The Enscape window is showing, and it seems to work.


    BUT : How to reproduce the kernel panic : Simply minimize or close the Enscape window

    I can reproduce this 100% of the time


    I check the Enscape logs, but nothing in renderer, sketchupPlugin and so on. The logs do not contains any informations on kernel panic, and I even saw that there are no logs produced at the date/time the kernel panic occurs.


    So I'm pretty sure the problem comes from Enscape plugin.


    Let me know if you're working on a solution please.


    Thank you

  • Nice find! :thumbup:

  • Nice find! :thumbup:

    Thank you. In addition, I can say that when Enscape plugin is started and its window stayed open and "attached" to Sketchup window, all is OK.

    BUT, as soon as the enscape render window "disappears" or is closed (put it on another virtual desktop, minimize window to dock, close window, even quitting sketchup and restarting sketchup) the kernel panic occurs.


    Can you confirm me that your team is investigating this issue ? I also want to precise that I finally paid a yearly licence since yesterday because Enscape product is very good, and I'm confident that you take care of your customers :)

  • Response of support for ticket #235108 today. I'm very disappointed of the response that redirect to Trimble support, saying it's a SU 2024 bug, and without any technical information in what happen exactly with Enscape plugin.

    Was there any analysis done from Chaos teams on this problem ?

  • Hi Demian Gutberlet ,

    today I found another workaround: Just run Sketchup 2024 pro with "rosetta". It should run ok, no kernel panic after some hours of working with "new GPU engine", and I can close or hide Enscape window without kernel panic.


    If it works (I have to spend more time working this way to confirm the workaround), I think it is a more acceptable workaround than using "Classic GPIU engine" as "new GPU engine" as really better performances.


    Hope it could help Enscape consumers and Chaos developers to investigate deeply in this bug.


    Thanks and have a good week end.

  • Hi all, last update : Upgrading macOS Sonoma to V14.5 beta 4 seems to stop any kernel panic/reboot.

    I've only done few tests, but my "reproduce steps" no more end up into kernel panic.


    I can't yet confirm confirm the kernel panic bug is totally fixed because I should spent more time working on my sketchup/enscape project.

    Good news : Bug seems to be fixed

    Bad news : This was on apple side (to be confirmed), and seems that they fix something silently... 🤷‍♂️

    • Official Post

    Dear Forum Community,


    We've just released our latest Enscape 4.1 for Mac Preview 1!


    NEW:

    • New EULA Acceptance Window
      EULA must be reviewed and accepted by each end user. Therefore, a new EULA window is shown on start per system account after silent installation or per machine installation executed by a different account.
    • New Glass Material Type
      This new material type provides a streamlined version of a glass material.

    UPDATE:

    • Removed -acceptEULA Command Line Argument From the Installer
      This parameter is redundant after the introduction of the new EULA window.
    • Added Confirmation Prompt Whether to Continue Site Context Import When Elevation Data Is Currently Not Accessible

    BUGFIXES:

    • Custom Asset Editor Was Not Localized
    • Custom Asset Editor Cannot Be Started Without Rosetta
    • Custom Overlays No Longer Show up in Reflections When Exporting a Video
    • Error When Changing Projection Mode After Closing CAD Document
    • Batch Rendering – Views Were Exported from the Active Document Only
    • Material Editor – The Transparency Type Was Grayed Out When Switching Between Foliage/Self-Illuminated and Generic Material Types
    • Renderer Asset Library – Delete Button Was Always Disabled
    • Video Editor – Selected Keyframe Was Not Highlighted
    • Archicad – Changes to Adjustable Assets Require Full Export
    • Rhino – Resizing Rhino When Camera Sync Is Enabled Switches to Orthographic Rendering
    • Rhino – Always Synchronizing Views Regardless of Synchronize View State
    • Rhino – Roughness Values Are Not Transferred Correctly When Switching Types PBR to Enscape

    KNOWN ISSUES:

    • SketchUp Crashes When Adding Lighting Objects
    • Rhino – Enscape Material Created Through Rhino Layers Menu Not Showing In Material Editor
    • Vectorworks – Material Resets After Modification In Enscape Material Editor For Face Override Materials


    To see what has been added with Enscape release 4.0 please refer to this announcement here.

    If any questions or further feedback arises, please let us know via this thread or by reaching out to support. In case your experience any crashes, freezes or similar, ideally submit a feedback report with log files directly if possible.

    How to check you are using the latest Enscape version.

    Check out our Knowledgebase and FAQ!

    If you have any issues, don't hesitate to send in feedback via the Enscape Feedback Button.


    In case you're a student and experience license issues, please contact our support teams through the form here.

    Please create a thread in this Forum instead of sending direct messages to Enscape members.