color difference from sketchup

qiancy88 · Jun 5th 2017

sometimes the color of materials in Enscape is different from what's in sketchup.

qiancy88 · Jun 5th 2017

seems that when upgraded to the 1.9.6.1162 preview version, the new materials got mismatched with the previous ones in 1.9.4. Also, I haven't found where the light bulb button is.

Simon Weinberger · Jun 6th 2017

Please restart SketchUp after upgrading Enscape. If you're in doubt about the version you're currently using, take a look at the About window.

Do you see the wrong materials every time you start Enscape or only after changing your model while Enscape is open?

Are the materials completely wrong (e.g. stone texture instead of wood texture) or only slightly different? The latter can always happen with lighting & exposure.

If you want me to investigate further please send your model to me (or our official support email).

Simon Weinberger · Jun 6th 2017

On another note: Version 1.9.6.1162 should have improved color correctness for materials without a texture and for materials in too bright light.

qiancy88 · Jun 6th 2017

not just slightly different, but the materials got all mismatched. The ones that are used before I upgraded my Enscape are ok, but after I upgraded, the new materials I used get confused with the old ones. It's strange that it only happens in one specific model, if I create a new file and start from scratch, that's ok.

Is it because the model is too large? (urban design scale, 200MB file size)

Also, the water material lose its effects in the latest version.

qiancy88 · Jun 6th 2017

you can see the difference of materials between sketchup and Enscape, and also some components missing...

Jonathan Knoefel · Jun 6th 2017

It would be great if you could share your project with us.

You can send me a DL-link via PM.

qiancy88 · Jun 9th 2017

I reinstalled Sketchup 2017 and Enscape then the model behaves ok. But in the previous Sketchup 2016 version the problem still exists.

I think the problem may be caused by the material system of sketchup: there are materials given to objects and components, sometimes the two are different and caused confusion.

Jonathan Knoefel · Jun 13th 2017

Hi qiancy88

Thanks for sharing your project.

I cannot reproduce you behavior in Both SU 2016 & 2017.

Do I have to perform some special steps in order to reproduce the behavior?

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