Enscape is taking forever to load and export renderings

Please note: Should you experience issues with Enscape or your subscription, and in case of any urgent inquiries/questions (e.g. regarding our upcoming licensing changes) please reach out to our dedicated support team via the Help Center or Support button as detailed here.
    • Official Post

    Hi chachasyl , welcome to our Forum and I'm sorry to hear about that.

    Right away, especially in case you might be using a laptop, you may have an application installed called "OpenCL™, OpenGL®, and Vulkan® Compatibility Pack" which can cause issues with Enscape (one of the symptoms being getting stuck during loading) as detailed here: https://support.enscape3d.com/…ading-past-5-on-my-laptop

    If that does not resolve your problem at hand please also submit a feedback report as detailed here. We will then get back to you after further troubleshooting the exact cause behind this with the help of provided log files and machine information which gets submitted alongside.

    Thanks a lot in advance.