Enscape keeps crashing randomly with sketchup 23 and 24.

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  • Hi there,

    Ever since I installed encape 4, enscape and sketchup keeps crashing. I have both sketchup 23 and 24, and both are extremely unstable.

    Where can I find Enscape 3 so I can hopefully back to my normal workflow again where it doesnt crash every ten minutes or so?

    Or does anyone know a solution for this? Because it's really annoying. Usually Enscape only crashed with Encape Objects, but now it just randomly stops and even sketchup too.

    Thanks!

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    • Official Post

    hedoneye , thanks for your post.


    Whenever you generally experience any problems with Enscape especially when it comes to crashes please make sure to also submit a report directly to our support team as detailed here, including your log files. In the meantime you can re-acquire a previous release of Enscape here too.


    Feel free to also let me know once said report has been sent in so that I can have a look myself and thank you once more in advance.

  • I have Sketchup 2024 and the latest Enscape and I'm having the same issue. I would be very surprised if a lot of people aren't also having this problem. Are you guys working on a solution? If I create a new ludicrously simple model (e.g. a box with textures) Enscape will work. But models that worked on Enscape even a few days ago are crashing during render. This is extremely disruptive. : (

    • New
    • Official Post

    I have Sketchup 2024 and the latest Enscape and I'm having the same issue. I would be very surprised if a lot of people aren't also having this problem. Are you guys working on a solution? If I create a new ludicrously simple model (e.g. a box with textures) Enscape will work. But models that worked on Enscape even a few days ago are crashing during render. This is extremely disruptive. : (

    Welcome to our Forum.


    As per my prior reply, whenever you experience any issues with Enscape especially when it comes to crashes please make sure to also submit a report including log files to our support team (as detailed here) so we can troubleshoot the exact cause behind it. Crashes can occur due to a variety of reasons unfortunately given the different variables here at play so your cooperation would be highly appreciated in order to assist you further as quickly as possible.


    Thanks a lot in advance, feel free to also let me know once said report was submitted.