Hello all,
I've just installed the SketchUp Enscape plugin.
When I start Enscape the .EXE will give a white screen and both software (enscape/sketchup) shuts down.
Is there any fix for this problem?
When I start the plugin in Revit there are no problems.
Greetings,
Alex
In addition you can try to find any dump files, that are created by SketchUp and send them to us. They are located in the folder %TEMP% and have names like SketchUpBTJD5620.dmp
Ofcourse
I've set the NVIDIA - preffered graphics proccer to the: high performance nvidia processor.
Stil the same bug splat.
Hello Alex,
we've taken a closer look at your log files. They seem to clearly indicate that the issue is that your Intel graphics card is being used for Enscape.
If the issue still persists after changing the settings as described in our knowledgebase article - in some rare cases users also had to change the settings in the 'Program Settings' Tab of the Control Panel. Could you please try to change these settings particularly for SketchUp, as well?
In case this still doesn't resolve your issue, could you please send us another 'Feedback' so we can analyze the current state of your log files? Thank you in advance!