Black blotches on screen

Claudio · Dec 5th 2018

Hi team,

I have been experiencing black blotches appearing on the screen and those render as well. They stop only when I restart ArchiCAD.

If I only restart Enscape, the problem won't go away.

After re-starting ArchiCAD works for about 3 to 4 renderings, then it starts again.

Anyone experienced the same issue?

My graphic card is the Nvidia Quadro P2000. Driver Ver. 411.95

Thank you.

Claudio

Demian Gutberlet · Dec 5th 2018

Hey Claudio , thanks a lot for your submission.

I'm afraid, this is currently a known issue and we're working hard to resolve it as soon as possible. In the meantime, you may wanna downgrade to an older version of Enscape, anything which is not Enscape 2.4.x, since this behavior is not persisting in versions below. I've also sent you a link to the site through which you're able to download Enscape 2.3.3 for example. Thanks for your understanding!

Claudio · Dec 6th 2018

Thank you Demian.

Much appreciated. Would you be able to let us know what features would I be missing on by downgrading to a lower version of the software?

Cheers,

Claudio

Claudio · Dec 6th 2018

Just noticed a few differences. Mainly:

-Rendering resolution and quality noticeably lower.

-Unable to chose JPG compression

-OMG I have no asset!! :o Can't stay without that though!! Please give me a way to overcome this.

...No, sorry, just realized that most of the asset already in my file is not recognized by the 2.3 version. Can't go back to this version.

Sorry.

Micha · Dec 6th 2018

Did you tried a preview version? I think 2.3.3.1375 was quite good.

Demian Gutberlet · Dec 6th 2018

Hey Claudio , we're sorry about this problem and that you cannot use our latest release, I'm sure it won't take much longer until we find the cause of it to resolve that. You'll find an overview of the new features of 2.4 here as well, although you should still be able to choose the "File format" .jpg in 2.3.3?

Claudio · Dec 7th 2018

Thank you Demian Gutberlet and Micha .

Demian Gutberlet n Yes, there's the JPG option. For some reason though the file comes out half of the size and with not as good quality as the files made with the latest version.

The main issue though is the absence of the Asset. This causes the asset already placed to show only as a block, rather than a tree - if you know what I mean.

Micha I tried the below version:

Version: 2.3.3.0-ge2cbd22
- Released: 2018-09-07T08:45:00.0798285Z
- Changelog:
  - Compatiblity with AMD driver 18.8.1 / 18.Q3

...which seems to be the latest of the 2.3x versions. Didn't see the one you are referring to.

Claudio · Dec 7th 2018

Btw, it seems to be that the blotching issue is triggered by Sun and Shades. The trickier they are, the higher the chances it will start blotching during the rendering phase.

Micha · Dec 7th 2018

You need to look at the download page for the preview section link and there for older versions. It's the link under the first "here". Don't go to the older version of the final releases. The preview history versions are other than the final history versions. Also try 2.3.3.1375, later there was an other issue, but I can't remember what it is.

Claudio · Dec 9th 2018

Thank you Micha.

Does the version 2.3.3.1375 have asset built-in? i.e.: trees, people, etc.?

Micha · Dec 10th 2018

I thought yes, but at the version history I can't see an asset entry before 2.4.0.385.

Claudio · May 28th 2019

Hello there,

can you please let us know is this issue have been resolved with the new 2.5 version?

Apologies if this topic has been addressed already elsewhere.

Clemens Musterle · May 28th 2019

Hi Claudio

yes, this issue has been resolved for 2.5 (and was also fixed before in the latest 2.4 hotfix version).

Claudio · May 28th 2019

Thank you.

Look fwd to checking it out!