Install 4.0.2.11 on a Macbook with Archicad 27

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  • Hi everyone... I am not sure if someone has encountered the same installation issue as me:

    I am trying to install the latest version of Enscape for Mac (Enscape-4.0.2.11.dmg) and it does install and requests a reboot but it does not get installed and the notification of new version still occurs…


    I think it is a problem of being installed on a different folder. I am using a MacBook Pro, latest M3 max with Archicad 27 in Portuguese.

    Can anyone help me on how to install this latest version?

    Cheers!

    • Official Post

    Hi joaomourao , thanks a lot for your report.


    Please make very sure to go through the exact uninstall and thereafter installation steps detailed here:

    First Steps - Enscape


    So in the first instance kindly remove Enscape from that Mac of yours entirely (once more), as per the article linked above, and thereafter please also follow the steps below the removal instructions.


    If that makes no difference at all and you still experience the same problem please reach out to one of our Mac specialists directly for further support, per our help center which is detailed here. This is generally always the recommended way to receive technical support as quickly as possible. You can also just include a link to this thread in the help center submission form before sending it in for reference.


    Thanks a lot in advance!