Tree leaves are lost

guiagomez · Dec 11th 2018

Hi. I keep losing the leaves on the trees from the asset library. Also on some bushes. [Blocked Image: https://www.dropbox.com/s/lqd30i3aeqwsx0w/IMG20181211103403.jpg?dl=0]

It only happens on selected trees. I hope someone can assist me with this. Thank you so much in advance!

Jonathan Knoefel · Dec 11th 2018

guiagomez Could you share a screenshot with a better resolution? It's hard to see anything...

It would be great if you could send us feedback via the [feedback] button including log files.

It could be that your graphics card runs out of memory, but we'll learn a lot from your sent in feedback.

guiagomez · Dec 12th 2018

OK got it, I'll try the feedback button. Thanks so much for the response! It looks like this (see attached images for before and after photos). I usually lose the foliage as soon as I hit the render image button. Then it disappears on the Enscape model as well.

Demian Gutberlet · Dec 12th 2018

Hey guiagomez , have you already sent in some feedback? If so, which e-mail address did you use?

guiagomez · Dec 13th 2018

Hi Demian Gutberlet ! I sent a feedback via Enscape a few hours ago. I used archjgomez@gmail.com. Thanks so much for your assistance. I appreciate it.

Demian Gutberlet · Dec 13th 2018

guiagomez , got it, thanks a lot! As my colleague mentioned in the ticket, before he'll forward this subject to the developers, it would be helpful if you could let us know if a graphics card driver update helps with this problem already.

mbowl · Jan 15th 2019

I have the exact same problem. I have NVidia GeForce GTX 960 graphics card and it is up to date.

clander17 · Feb 27th 2019

Did someone figure this out??? Having the same problem

Demian Gutberlet · Feb 28th 2019

mbowl and clander17 , I'm sorry to hear about that. Could you both please try our latest preview? You can find out how to acquire that version here. Please be so very kind as let me know if our latest preview doesn't resolve the problem at hand!

russoo · Feb 28th 2019

I would like this as an option.

Isabella · Mar 18th 2019

Hello, I´ve got the same problem. My graphic card is NVIDIA Quadro P4000.

Please, help!

Isabella · Mar 18th 2019

I forgot to specify that I am working with Sketchup Pro 2018.