REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.
    • Official Post

    Hey Yvalverde , thanks a lot for your post, I'm sorry to hear about this issue.

    First off, is this problem persisting in our latest release? You can check how to update your Enscape, in case you're not on our latest version, here. Further, could you also make sure your graphics card are up to date? You can find the latest drivers for AMD here and for NVIDIA here.

    If updating Enscape and the graphics card drivers doesn't help, or in case you're already up to date, could you please kindly send in some feedback as described here, plus the scene itself, or a test scene with which we can reproduce this behavior ourselves? Please also add your forum name or some other reference in the submission form so that we know it's from you.

    Thank you very much in advance! :)