Asset libraries load slowly

    We updated all assets prior to our release. This means that everyone using the preview version now has to download all asset meta data.

    When installing the newest Enscape release, this meta data will be deployed with the installer though.


    In any case, this download needs to happen only once (or whenever an asset is updated). After that the asset library should be fairly fast. :)


    For the near future we also plan to speed up these larger downloads!

    We have multiple users currently running off one enscape key. What is the best practice for where to save the asset library so we don't need to wait for assets to load each session? also how to we save the asset library, is this a prompt in the download process. Thanks

    Quote from mbarbour

    We have multiple users currently running off one enscape key. What is the best practice for where to save the asset library so we don't need to wait for assets to load each session? also how to we save the asset library, is this a prompt in the download process. Thanks

    Welcome to our forum mbarbour . :) Once certain Assets have been placed, they should also be downloaded, thus becoming available for the next sessions without the need to re-download them. Also, could you briefly elaborate what you mean with "how to we save the asset library", do you mean, how are you able to download all Assets at once? This is currently at least not yet possible - we plan to introduce something like a offline mode or similar soon. Let me know in case you're referring to something else!

    mbarbour - The thumbnails loadins slowly usually indicates that the data is currently downloaded from our servers. Although the data that needs to be downloaded for the preview thumbnails is not large, it depends on your internet connection, how fast you'll be able to see the images.

    As Demian mentioned, once the data is downloaded, the images should show up almost instantaniously.


    The reason your seeing the loading at the moment is most likely that we uploaded the assets with improvements to the geometry that's shown in the CAD. This means that the updated data needs to be downloaded again.


    Once you've loaded all the images, please close and open the Asset Library. The loading speed should have improved greatly, as the data can be loaded from your disk. If the loading speed stays slow, please contact us again here or via Feedback.

    Quote from Arne Andres

    The reason your seeing the loading at the moment is most likely that we uploaded the assets with improvements to the geometry that's shown in the CAD. This means that the updated data needs to be downloaded again.

    Awesome! Is there a list of the assets that got updated? There were some issues with the placeholder geometry (too high poly, not solid) in Revit and I'd like to do a test to see whether things got better on that front.


    Also, I'm guessing I'll have to make a new project to test, because already placed assets will probably not update, correct?

    Quote

    Awesome! Is there a list of the assets that got updated?

    Pieter

    we refined the whole Asset Library. Right now it affects every asset.

    The placeholder-geometry will stay the same as long as you don't update them by placing them into your scene again.

    All the ones I have tested so far are great!


    Seems like the families are now under 1mb, much better. This will help with keeping Revit performance acceptable.


    Nice work, compliments to the people who worked on this :)

    Still loading slowly on a 100 Mbps connection. Every time I reopen the Asset library and every time I scroll up or down, the thumbnails disappear. I really like Enscape, but the Asset library is becoming slower with each update.

    Arqui3D - we are looking into this. The only thing I can suggest in the meantime, is that you should allow all the assets to load into the Asset Library at least once.

    Then Enscape will use the local cached version, and the only data that will passed should be a verification handshake and, if requires, any updates that are required. But performing this small step of allowing all assets to load at least once, should speed up the Asset Library's loading of meta data for you.

    The current asset loading system is terrible and needs to change. Just think about it - all that should need to load for each asset is a 10 kb (!) thumbnail image. The process of actually downloading the geometry could happen in the background or wait until you actually import an item. There's no good reason it should be taking this long to load. Beyond being frustrating, it makes Enscape feel shoddy and unprofessional.

    TowerPower - yes, we are fully aware of this and it is being looked at. We have various solutions for this issue in scope, and you have to remember that there may also be other features we are looking to implement into the Asset Library that we have to consider.


    in regards to geometry downloading, we have two geometries at the present time, one for CAD and one for rendering. We only download the asset library data (which is CAD data), if its not already there. The asset data, that which is rendered, is downloaded only when Enscape is started and an asset is placed in the scene.


    So, if you have extremely low asset library loading times, can you check whether perhaps you have some policy in place that clears the TEMP folder? As that would mean that the CAD asset data needs to be downloaded again, which will result in slow loading times.

    Hi Pete, by other features do you perhaps mean animated content? I'm already excited by the higher quality Evermotion stuff on there, and am looking forward to more vegetation options in particular.


    Instead of spending all the time to download the basic cad geometry when first opening the Asset Library, couldn't you just load the thumbnails images and then download both the Enscape rendering asset and the simplified cad version together when an asset is selected? I'm sure there are good reasons for the way it's set up now, but the bottom line is it's taking too long to load.


    I can check into the temp folder issue, but from the sounds of it I'm not the only one experiencing this, and anyhow, the goal would be that it just works without users having to mess with settings etc, (which no one is going to know they need to do anyways).

    TowerPower - no, by other features I meant other features that I can't really expand upon at the present time, as I don't want to promise things that are not finalized yet.


    Believe me, I have raised this issue with the developers on a number of occasions to highlight that these loading times are a real issue for a number of our customers.

    These slow loading times are counter productive, especially when Enscape is real time rendering, which is of course super fast. To have Asset's loading times far exceed how fast Enscape is rendering makes no sense. Your decision making time is therefore hindered. I totally get that.


    I do know that the developers do have a threshold on the tolerance of these loading times. So, the only thing I can suggest is that you take some video of this slow loading time that are experiencing, and I can feed that to the devs here to see if that falls within the threshold that they have set.


    The way it is set up now is not optimal and I can tell you that the devs are looking at the issue as I reply to you. I can't tell you yet how this will be improved, only that it will be improved.

    Would like to add to this thread - while a appreciate the 200+ assets added to the 12th of Nov release, I can barely find them because the download speeds in the browser are so slow... on 100Mbps connection....It's driving us away from using your assets completely....

    ash@hierarchy - thanks for the video. I'm slightly confused, as it shows that the Asset Library itself takes ages to load for you (does it actually load in the end? Is it showing up on a different screen? Or is it opening behind Revit?) and although that, in and of itself, is an issue, I thought the main issue here was the time it is taking for the assets to load into the Asset Library? Not the time it is taking for the Asset Library itself to open, which is what your video is showing. Can you just confirm this please? I just don't want to start to confusing issues here, we need to make sure we are talking about the same thing.


    As TowerPower pointed out:


    Quote

    The current asset loading system is terrible and needs to change. Just think about it - all that should need to load for each asset is a 10 kb (!) thumbnail image.


    What your video shows is the Asset Library window itself taking a long time to load, or is not loading at all, and this may be a different issue to the time its taking for assets themselves to load into the Asset Library.