Enscape 2.5 won't open - Object reference not set to an instance of an object

  • I just updated to Enscape 2.5 for Revit and now I'm getting an error message saying "Error starting Enscape: Object reference not set to an instance of an object...". This occurs in projects in which I have previously been using Enscape 2.4 as well as a new blank project with nothing in it. I am unable to get Enscape to open and I have tried installing multiple times. Please help.



  • We're currently very busy troubleshooting the cause behind this issue. Could you please generally try to completely uninstall any version of Enscape you have installed, and re-install our latest release Enscape 2.5 again afterward? Does that help?


    In case it doesn't, please be so very kind as to send us a feedback report which will help us further since it gives us more information about your machines and we'll receive necessary log files.


    Thank you very much in advance; please allow me to apologize for any inconveniences caused by this.

  • Thank you for the feedback, glad to hear that!


    Gordon S , dortiz , tas_1985 , rong19371 - do you still experience problems with Enscape after re-installing and updating your GPU drivers? If so, maybe you have already sent in feedback for further troubleshooting purposes? In that case kindly let me know of the outcome if you already received an answer. :)

  • Thank you for the feedback, glad to hear that!


    Gordon S , dortiz , tas_1985 , rong19371 - do you still experience problems with Enscape after re-installing and updating your GPU drivers? If so, maybe you have already sent in feedback for further troubleshooting purposes? In that case kindly let me know of the outcome if you already received an answer. :)

    I don't have this problem now, but every time an object in the scene is placed in the online asset library, the startup rendering will be very slow or even fail. In addition, when I place the asset, sometimes a window will pop up saying "the server is running", and then the whole software won't work

  • tas_1985 , thanks for the reply. We got your feedback and our developers are still currently busy with troubleshooting the cause behind this behavior. You'll receive an answer via the ticket once there is a solution, so thanks a lot for a bit more patience. :)

  • Has there been a resolution to this yet. I've did a fresh installation of Enscape 2.5.0, and NVIDIA GPD Drivers are up to date, but whenever I try to render using Enscape still receiving the same error Object reference not set to an instance of an object

  • Has there been a resolution to this yet. I've did a fresh installation of Enscape 2.5.0, and NVIDIA GPD Drivers are up to date, but whenever I try to render using Enscape still receiving the same error Object reference not set to an instance of an object

    Since your graphics card drivers are already up to date, and Enscape has been freshly installed, please be so very kind as to send us a feedback report. Also, please make sure that Enscape is up to date as well (2.5.1), check out how to do that here. Please also include your forum name in the submission form so we know it's from you. :)