Whenever you encounter any issues with Enscape or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Feedback button as detailed here.
On some models my loading screen lasts fort to 5 min, then I've got another 5 min waiting for the textures to load.
But, yes - I agree: it would be nice if the loading screen remained until there was input from the user (click, mouse move over the Enscape window, ...) Then have it fade out to reveal the Enscape window behind it.
Thanks for all the feedback. In this case, I think it's best to file a feature request allowing you to keep the custom loading screen displayed until you click. This would of course be an option which one can activate, not something always on.
Also EGIE , kindly check out our dedicated Customization knowledgebase article here and as always, if you have any questions, we're here to help.