Model disappeared from escape viewport after adding more geometry

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.
  • Hi All

    have been using enscape for a while and really enjoy it.

    but yesterday after building up a model to 125mb the model has all disappeared from the enscape viewport, leaving only the horizon nothing else. Sketchup viewport shows all model and the saved scenes do not bring the model back to enscape. I am using enscape 2.4.

    Have anyone experienced this issue? I have tried the followings:

    start a new file and copy paste all elements from the original file. The model shows up fine in enscape at the beginning then disappeared again.

    I have noticed the viewport title is another sketchup file i was copying models from. then i shut down all sketchup windows and open only one working project. the model is still not showing.

    please help