I can't perform the action

  • Hey cobenliao , thanks for your post and welcome to our forum. :)


    In this case, can you please visit this Microsoft page and install the missing C++VisualRedistributable2015 file?


    Kindly let me know in case this does not resolve your problem.

  • Hey cobenliao , any chance you're trying to run a .exe standalone actually? If so, could you kindly make sure that the standalone(s) have been exported from the latest version of Enscape? If not, or in case you're not sure, then kindly re-export them again using our latest release:


    How can I make sure that my Enscape is up to date?


    Thank you in advance! Let me know in case they cannot be opened afterward, or in case you're actually not trying to run a standalone.

  • Having the same issue with attempting to run older standalone .exe's from June of 2018. For frustrating reasons, I cannot re-export these drawings. Re-installing visual C++ 2015 fails out since there is a newer version already installed.


    Is there any loopholes to get older .exe's working again?

  • Having the same Installer ExitCode 1638 problem with standalone .exe on both, computer with Enscape installed and computer without Enscape installed. The computer without Enscape has numerous versions of Visual C++ installed.


  • This is a major oversight. It's really important that we are able to open older standalone files so we can showcase what we've done previously. It's not always possible to re-export from the source models. I'm guessing this isn't something which can be easily fixed if the newer C++ package is needed for 2.7 to run, so for now we'll need to make sure we have a machine which doesn't have the latest version of Enscape installed. Not ideal!

  • I'll re-discuss this internally once more - at the moment, the only option which should always help is re-exporting through our latest release, but I'll get back to you in case there is anything else we can do in this regard.

  • this just bit us pretty bad. some users had installed 2.7 only to find out they couldn't render more complex models in it so we rolled them back to 2.5. Now when they make exe. they cant play them. We are now having to decide how to fix this problem. IE do all machines need to roll back C++ and enscape to be safe? we know we need better graphics cards but we can't replace at this time. Any suggestions are welcome.

  • My company is running into the same issue. Enscape walkthroughs exported as .exe files that were made with older versions cannot be opened and return with the error mentioned by the original poster. Any walkthroughs that were exported as Web Standalones to the cloud do not have any issue and can be accessed even following an Enscape upgrade. Is there any way to access the older .exe files without re-rendering in Revit?


  • My company is running into the same issue. Enscape walkthroughs exported as .exe files that were made with older versions cannot be opened and return with the error mentioned by the original poster. Any walkthroughs that were exported as Web Standalones to the cloud do not have any issue and can be accessed even following an Enscape upgrade. Is there any way to access the older .exe files without re-rendering in Revit?


    I'm very afraid, the only real solution would be to create the them once more. The alternative of uninstalling newer versions of the C++ redistributables is not reccomended as this can cause issues in the system itself.