web panorama uploades fail to load on certain devices

  • hi there,


    on my honor 8 and a honor 10 and another android phone the qr code works, but i have one client (mobile phone type uknown) where the message says something like "panorama kann nicht aufgebaut werden"


    any idea on this or are there any imcompatibles known with hard/software?


    best, franz

    win 10 | 2080ti | dual xeon w2687w | 128gig ram | asus mainboard | ssd | htc vive | asus proart 4k monitor

    modelling stuff with sketchup, drawing stuff with vectorworks, rendering with cinema4d r20 + corona render & now of course, enscape :)

    but best of all > experiencing stuff in VR with enscape !!

  • Hey bsfranza , I've not heard about such error message before - is there any chance you could find out which phone it is exactly? Maybe the client has also not been using Chrome as the default browser? He can definitely try to make sure that Chrome is being used (set as default browser when a QR code is being scanned) since another browser could have problems displaying our panoramas. :) Thanks a lot in advance!

  • its an iphone se, an older one... i told client to get chrome.. will see.. i let you know if it works then.. if not i will just forward plain links as email...


    thx for the response though!

    win 10 | 2080ti | dual xeon w2687w | 128gig ram | asus mainboard | ssd | htc vive | asus proart 4k monitor

    modelling stuff with sketchup, drawing stuff with vectorworks, rendering with cinema4d r20 + corona render & now of course, enscape :)

    but best of all > experiencing stuff in VR with enscape !!