web panorama uploades fail to load on certain devices

  • hi there,

    on my honor 8 and a honor 10 and another android phone the qr code works, but i have one client (mobile phone type uknown) where the message says something like "panorama kann nicht aufgebaut werden"

    any idea on this or are there any imcompatibles known with hard/software?

    best, franz

  • Hey bsfranza , I've not heard about such error message before - is there any chance you could find out which phone it is exactly? Maybe the client has also not been using Chrome as the default browser? He can definitely try to make sure that Chrome is being used (set as default browser when a QR code is being scanned) since another browser could have problems displaying our panoramas. :) Thanks a lot in advance!