Enscape keeps freezing at 92%

  • I have the most recent version of Enscape and Skechup.

    I am using a PC with

    Windows 10 64bit

    i7-4770K @ 3.50GHz

    32 GB RAM

    NVIDIA GeForce GTX 1060 6GB

    I am having a problem where Enscape keeps freezing at 92%. When I first installed Enscape a month ago, it was working fine and I was really impressed with it. I was able to render out images and make movies from quite large Skechup files. The problem started about a week ago and has become very annoying. It happens when using different skechup files, of any size and using different PC's.

    I'm wondering whether I am doing something wrong or whether there is an issue with Enscape...any help is greatly appreciated!

  • Hey KTooze , thanks a lot for your post and welcome to our forum! :)

    As mentioned in the ticket you've submitted, it would be very helpful if you could please send us a dedicated report from your machine including log files as described here.

    Thanks a lot in advance; I'm looking forward to troubleshooting the cause behind this problem.