Shadow of certain items disappear at certain angles

yangshuojin · Jul 24th 2019

The disappearing shadow is caused by model content being "too far from the world coordinates origin by 4.7km in x and -4.3km in z" (quoted from Enscape Support Team). The problem is solved through Feedback function in Enscape.

Below is my original post.

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Hi folks,

See the inserted image and video (Video record of the issue). I notice part of shadow of certain items disappear at certain angles. I found this happen constantly when I am doing a "valley" view at human eye angle.

Can someone help me out? Thanks a lot. I am using enscape verion 2.5.2.37.

Thanks a lot,

Partial shadow:

Full shadow at a different angle:

Demian Gutberlet · Jul 25th 2019

Hey yangshuojin , thanks a lot for your report.

When a project is rather large, and/or you're using a very large ground plane, shadows can show such behavior as seen in the screenshots you've posted. Could you kindly check if your project has a large ground plane and if so, can you please reduce it substantially if you don't require all that extra space?

For example, there has been a project before which had a very, very large ground plane to display the ocean. After reducing it to 10% of the size, it didn't show any visual difference really, it still stretched to the horizon, and any visual problems had been resolved.

yangshuojin · Jul 25th 2019

Hi Demian Gutberlet , appreciated your quick feedback.

I will try your method on the real project later today. However, as I tested on my demo model, with a fairly small horizontal surface, the problem still seems to exist (check out my youtube video Shadow disappear even with a small ground plane).

Screenshot of the same demo model in my video.

Thanks a lot!

Demian Gutberlet · Jul 26th 2019

yangshuojin thanks for your response!

To get behind this behavior, could you kindly submit a feedback report as described here? Please add your forum name or some other reference in the submission form for easy identification. Also, could you send in the example project as well for us to check out? You can upload the project to wetransfer.com for example.

Thanks a lot in advance!

yangshuojin · Jul 26th 2019

Demian Gutberlet Got it, will do. Thanks!