Can't get enscape 2.5 to work with SU2019

Reminder: If you encounter any issues with Enscape (including installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed here. Thank you for your understanding.
  • Hello,


    Till now I'm unable to get enscape 2.5 to work with SU2019. It works just fine with my rhino 6.0 in the same machine but it keeps asking for .Net framework 4.5.2 which I already have it installed as part of Windows 10 pro. I tried everything without hope. Any serious suggestion here please?

    • Official Post

    Hey Kal , thank you very much for your post and welcome to our forum.


    We've already received reports regarding this behavior, what usually helps is doing a full reinstall of SketchUp accordingly. Could you kindly try that and let me know if that doesn't help? :)

  • Kal, thank you for writing us back. Usually the issue gets resolved with re-installing SketchUp.

    Sometimes simply restarting the computer after uninstalling does the trick.


    Would you also please be so kind as to completely uninstall all versions of Enscape on your machine, via the Windows Add/Remove Programs? Furthermore please be sure to remove the following folders as well:

    C:\Users\<YOUR_USERNAME>\AppData\Roaming\Enscape

    C:\Users\<YOUR_USERNAME>\AppData\Local\EnscapeC:\Program Files\Enscape


    After you have done the above please try to reinstall Enscape.


    In case your issue persists it would be a good idea to contact us on our support channel - support@enscape3d.com.

    There you can also send us your logfiles manually:

    Enscape main plugin log files:
    C:\Users\%USERNAME%\AppData\Roaming\Enscape\Data\Logs


    SketchUp plugin log files:
    C:\Users\
    %USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeSketchupPlugin


    You can send us all the files located in the above folders.


    Looking forward to your feedback!

  • Hello @Josip


    I found the solution in a Chinese forum. The whole issue is a bug with .Net framework. All what you need to do is to completely clear your Windows "temp" folder as an administrator and install the .Net framework developer edition (it's free) and do a fresh restart . No need to re-install either enscape or Sketchup.


    Thanks anyways for your reply.