SpaceMouse Wireless - Revit - no response

We've had this issue intermittently for the past 18 months or so:

On occasion, but not all the time, Revit is started up, the file is opened, Enscape is started, but the SpaceMouse does not respond in Enscape. The SpaceMouse side buttons do function and indicate that it is configured for use in Revit. Sometimes, if the Revit window is made focus again, and the user clicks a mouse in the Revit window and wiggles the SpaceMouse knob just for superstition's sake, then refocuses on the Enscape window and clicks, the SpaceMouse will begin to respond in Enscape. This behavior has only been observed with the SpaceMouse wireless.

Currently the machine is running:

Revit 2019.2.1

Enscape 2.6.0-preview.8+10829

3DxWare 10.6.0

The same behavior has occurred with Revit 2017, 2018, and 2019, Enscape release and preview versions going back over a year, and 3DxWare 10.5 and 10.6.

Checking some forums today I saw that Revit uses the SpaceMouse differently for 2D vs 3D views. Could it be something to do with which type of view is open in Revit when Enscape is opened?

Has anyone else seen this? Any suggestions on sequence of startup or which window to click in to get the SpaceMouse to control Enscape?

-pj

Thanks Demian,

Possibly a related issue is that sometimes the Enscape camera will just start moving in a direction and continue moving in that direction with no user input. When the user does use the SpaceMouse, mouse, or keyboard, the inputs respond normally, but as soon as the user stops inputting any direction, the camera reverts to the same stuck movement.

It's not a huge issue when it's a slow sideways or forward/backward movement, but a rotation can really induce some nausea in a room full of people. However, it does mean that it's very difficult to set up a view for rendering.

Sometimes the behavior starts as soon as Enscape starts up. Other times it seems to start when switching window focus back to Enscape after working in Revit.

*Update*

We have now experienced the same issue with the wired version of the SpaceMouse.

Quote from Demian Gutberlet

Adding this to the report as well. In this case, could you also send in a report from your machine too as described here? This way we may at least be able to find out why this movement issue is occurring. In the submission form please refer to this forum thread so that our support team can directly assign it to me, or give you a solution accordingly.

I've sent feedback from a machine experiencing the issue with a SpaceMouse wired.