Dose anyone encounter those two problem in version 2.6

  • My gpu is gtx1080ti.

    1. viewport sometimes turn to black when i press render
    After finishing my setting, i press render and enscape viewport turn black. It stuck just like the photo i sent . I waited at least 20 mins the viewport just stuck in black, until i restart my sketchup and enscape it can finally render.



    2. There are many spots on my render photo

    Just like the photo i sent. There are many spots on my render photo. Even when i increase my exposure the spots are still there.;(;(;(

  • 1. viewport sometimes turn to black when i press render
    After finishing my setting, i press render and enscape viewport turn black. It stuck just like the photo i sent . I waited at least 20 mins the viewport just stuck in black, until i restart my sketchup and enscape it can finally render.

    There is a known issue where this may happen, after you've made some changes in your scene that affects the number of lights. Could you please try to close the render window and start Enscape and try again if that happens?


    We've fixed that and it'll be released with an upcoming hotfix in the next couple of weeks. In the meantime it will be available as a Preview version, which is expected to be released this week.


    2. There are many spots on my render photo

    Just like the photo i sent. There are many spots on my render photo. Even when i increase my exposure the spots are still there.

    There're multiple possible causes for noise like that. Are you using any Enscape light sources at all in that scene, or are the lights only modeled with the visible emissive materials? That might be one issue - small emissive surfaces with high brightness tend to result in much more noise in path trace renderers in general.

  • There is a known issue where this may happen, after you've made some changes in your scene that affects the number of lights. Could you please try to close the render window and start Enscape and try again if that happens?


    This is happening to me as well. However, it's not always after making any changes. I'm currently looking at a black screen that I encountered after opening a fresh SU model, starting Enscape, setting my preferences and hitting "render".


    I also get a "screen door" effect with my lights, very often. This is generally solved by turning off their layer and turning it back on, but it happens ALL THE TIME.


    Enscape has become UNUSABLE to me after the update. What should take an hour is now taking ALL DAY.


    Many of the updates are welcome, especially saving presets to the file... but this glitch that gives me a black screen is a deal breaker.


    I look forward to the BETA version so I can get this fixed.

  • This is happening to me as well. However, it's not always after making any changes. I'm currently looking at a black screen that I encountered after opening a fresh SU model, starting Enscape, setting my preferences and hitting "render".

    Hi MidKnight81 ,


    thanks a lot for your report. Did you send us Feedback including your logfiles yet? If possible providing us with access to the Sketchup file where this is happening, will help us to make sure we've definitely fixed the issue you're encountering.

  • There is a known issue where this may happen, after you've made some changes in your scene that affects the number of lights. Could you please try to close the render window and start Enscape and try again if that happens?


    We've fixed that and it'll be released with an upcoming hotfix in the next couple of weeks. In the meantime it will be available as a Preview version, which is expected to be released this week.


    There're multiple possible causes for noise like that. Are you using any Enscape light sources at all in that scene, or are the lights only modeled with the visible emissive materials? That might be one issue - small emissive surfaces with high brightness tend to result in much more noise in path trace renderers in general.

    Great, so thank that Enscape make a lot of effort on making this software better.

    No, i put not only one enscape light to light the scene. My brightness of emissive is not very hight, i also increase the exposure to let the scene brighter but it still happen. Is there possible that my IES file caused this problem?