Error when press render button

JACK.Z · Oct 16th 2019

Dear all,

recently, when I click the render button, my Enscape will pop up this window.

Did anyone has the same issue before and know how to resolve it?

Thanks,

Jack

Helen Reinold · Oct 16th 2019

Hi JACK.Z; I'm sorry to hear you were having issues running Enscape! Did you submit the error report by clicking "Close Enscape and send feedback"? This way we get your logfiles and can take a closer look at what the issue might be. If you didn't send in the error report, that's totally fine; you can still send us your logfiles via the Feedback button in your Enscape ribbon/menu.

If you let me know your email address via PM, I'll find the error report and suggest some troubleshooting measures. Thanks in advance!

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