Assets get rendered incorrectly

EGIE · Oct 16th 2019

Hi All
Assets get rendered incompletely and incorrectly. The asset textures have flaws like shown below - This flaw also appears when using any alternative assets.
(I have already sent a feedback)

Pete Chamberlain · Oct 16th 2019

Hi EGIE - not sure the CAD you are using will effect this. Which CAD are you using, as when I place the same asset in SketchUp, I don't get these flaws.

EGIE · Oct 16th 2019

... Hi - I´m running SkUp2019

Gadget · Oct 16th 2019

She looks OK on my machine...

(SU19, Enscape-2.6.1-preview.2+11727)

{Edit - <snigger> asset looks fine }

Pete Chamberlain · Oct 16th 2019

EGIE - they are fine on my version of SU2019 also. I am not sure what might be causing this. I will ask the relevant department.

Clemens Musterle · Oct 16th 2019

Quote from EGIE

Hi All
Assets get rendered incompletely and incorrectly. The asset textures have flaws like shown below - This flaw also appears when using any alternative assets.
(I have already sent a feedback)

Do those artifacts move/change when you change the time of day?

EGIE · Oct 17th 2019

Quote from Clemens Musterle

Do those artifacts move/change when you change the time of day?

Hi and yes, these artifacts move by changing time of day - Both: by changing the time either via Enscape´s Shift + Mouse drag or via SketchUp´s Time Setting.
(...I could email this SKP to you (< 5mb) if that makes sense? if so, where to email it?)

Demian Gutberlet · Oct 21st 2019

Quote from EGIE

Hi and yes, these artifacts move by changing time of day - Both: by changing the time either via Enscape´s Shift + Mouse drag or via SketchUp´s Time Setting.
(...I could email this SKP to you (< 5mb) if that makes sense? if so, where to email it?)

You can just send it to me via PM, or send it to support@enscape3d.com with a link to this thread. We may not be able to reproduce this even with your project, but it can't hurt to check it out.

Demian Gutberlet · Oct 22nd 2019

EGIE , you should've also received this as a reply via the ticket you've submitted:

The solution right now would be to simply reduce the Shadow Sharpness (in the Atmosphere) accordingly. This will avoid the reported behavior at hand.

EGIE · Oct 23rd 2019

Thanks a lot for your help (your answer (the ticket) I missed however which may be due to my own clumsiness however )

- Strange! - you recommend to reduce the shadows sharpness - actually my shadows sharpness was already reduced to 0%.
- Strange also - if I do the opposite of your recommendation by increasing the shadows sharpness!! to about 78% these artifacts disappear.

(btw Demian Gutberlet did you received my private email regarding the Notebook question?)

Vida · Jul 30th 2021

Hi

Enscape asset texture not showing properly. Please see attached

Rick Marx · Jul 30th 2021

Hi Vida

Could you make sure your graphics card driver is up to date?

Is this only happening to a specific asset perhaps or in a specific project?

If it is with a certain asset, can you please tell me the name of the asset.

Vida · Aug 1st 2021

Quote from Rick Marx

Hi Vida

Could you make sure your graphics card driver is up to date?

Is this only happening to a specific asset perhaps or in a specific project?

If it is with a certain asset, can you please tell me the name of the asset.

Display More

Hi Rick,

I updated the graphics driver and it still not showing properly.

See attached file.

hope to hear back.

Cheers

Rick Marx · Aug 2nd 2021

Hi Vida

Thank you for confirming.

Could you send in a feedback report via the Enscape Feedback Button so we get some more information.

Please add a link to this thread in the description and add my name for context.

Are you able to send me an example file where this is happening for you via WeTransfer perhaps?

You can send me the link via a DM or add in in the feedback report as well.

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