EXE file can not run

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  • We created an exe file that could run on our computer,but the client's computer can not run.


    "win7 professional 64-bit,NVIDIA Quadro K5200"


    The error message is as follows:

    Problem Event Name: AppCrash

    Application Name: EnscapeClient.exe

    Application Version: 0.0.0.0

    Application Timestamp: 599c20d6

    Fault Module Name: nvoglv64.DLL

    Fault Module Version: 10.18.13.5382

    Fault Module Timestamp: 55c3e9f4

    Exception Code: c0000005

    Exception Offset: 00000000004feal2

    OS Version: 6.1.7601.2.1.0.256.48

    Locale ID: 2052

    Additional Information 1: 116f

    Additional Information 2: 116f82092310c5b8b532dbd3f4ffda83

    Additional Information 3: fc81

    Additional Information 4: fc817dd49ecbc9299250bcb70774405c


    If there is any ideas to try please feel free to let me know thanks in advance.

    • Official Post

    The issue is most likely the outdated graphics driver (which is from 2015). Please advise your client to upgrade to the latest Nvidia Quadro drivers - you can find them here.