Free trial download issue

    Hi, we want to evaluate Enscape for our consultancy.


    We downloaded the free trial and ran the .msi, but the installation only provided a folder with a subfolder called "settings" that has no contents.

    So there is not an app to open.
    We have uninstalled and reinstalled a number of times,

    We disabled the AV software (trend Micro).


    The .msi version is 2.6.2+15363

    We run windows 10, the host programs are Revit 2018, 2019.


    Any advice would be much appreciated,

    Many thanks,


    Simon

    Schuler Shook Theatre / AV / Lighting Consultants

    Richmond , thanks a lot for your report.


    Just to make sure that is completely clear:


    Enscape is a plugin, so you should have a dedicated ribbon in Revit itself, through which you can start Enscape.


    If that doesn't explain it, and the ribbon is not yet available, please also try to install Enscape again, this time for all users.


    You can do so by opening the .MSI installer, then click "Advanced", here you can set it to install for all users. If you don't have that option, please kindly uninstall any current version of Enscape on your machine beforehand. :)

    Richmond  Demian Gutberlet


    It may be of use to know I've experienced the same issue, only with sketchup 2020. The install proceeds without warnings or error codes, but there is no change to sketchup, I.e. no additional plugin or toolbars. I wonder if the msi file has become corrupted?


    I have attempted installation on two machines, an Xeon based workstation and i7 based mobile workstation.


    It isn't critical as I can buy another render plugin, a shame though as Enscape looks very appealing, especially as we use VR to show our clients proposed house and industrial unit design.


    Look forward to any updates.

    Quote from ChrisA

    It may be of use to know I've experienced the same issue, only with sketchup 2020. The install proceeds without warnings or error codes, but there is no change to sketchup, I.e. no additional plugin or toolbars. I wonder if the msi file has become corrupted?

    Enscape does not support SketchUP 2020 currently. You have probably installed it for 2020 by manually copying the plugin files like some users here on forum suggest. Since we don't support 2020, we also don't install anything in for 2020 during update, which would explain that nothing changed for you in 2020 with 2.7 installation.


    Please wait for 2.7.1 release which will support Sketchup 2020.

    Quote from Alexander Devaykin

    Enscape does not support SketchUP 2020 currently. You have probably installed it for 2020 by manually copying the plugin files like some users here on forum suggest. Since we don't support 2020, we also don't install anything in for 2020 during update, which would explain that nothing changed for you in 2020 with 2.7 installation.


    Please wait for 2.7.1 release which will support Sketchup 2020.

    Thank you Alexander, though just to clarify I merely went to your website, downloaded the MSI via the Trial page and installed it. I did not copy plugin folder contents from one place to another, as there were no files to begin with.


    I look forward to your updated version once you've caught up with SU 2020, though in the meantime, perhaps you should make it clear that SU 2020 is not yet supported.

    Sketchuup 2020 is not listed in the list of supported versions on the download page ;)

    Feel free to contact our support to extend your trial period when 2.7.1 will be released. Your trial will probably will be over by that time.