I work on a HP Zbook G6 with the RTX 5000 graphics card.
When I open Sketchup I get the message that hardware acceleration is not supported on this card (although NVIDIA says it does).
when opening a .EXE file that i exported from this sketchup file I get the message below.
Drivers are up to date, I disabled the internal graphics card in the device manager and rebooted the system several times.
What could be the case of this problem?
Hey WillemBastiaens , usually if you have an Intel- and NVIDIA GPU in your system, Enscape is able to detect that (more precisely: Windows will tell Enscape reliably)
The fact that it says "unknown GPU vendor" in your case makes me curious. It sounds as if you might be using a Virtual Machine, some sort of Windows Remote Desktop solution (or comparable), or an external GPU connection or something like that?
Does anything come to mind? It sounds as if the graphics card in your system is being simulated in some way..
Problem solved,
It was a maintenance problem in my HP software.
thanks for the quick response!
or an external GPU connection or something like that?
Wait, I was looking to get an egpu just to use Enscape (with my personal laptop at home, XPS 13). Is it not going to work?
Goodmorning we don't have one in our offices to test, but from what we hear from our users, they usually work fine - however, have a lower performance than the card would have when built in natively. We hear a factor of about 80% of the power compared to a natively built in graphics card.
But of course an external connection CAN be an additional source of complications, so that's why I was asking.
we don't have one in our offices to test, but from what we hear from our users, they usually work fine - however, have a lower performance than the card would have when built in natively. We hear a factor of about 80% of the power compared to a natively built in graphics card.
This is actually a VERY big thing for laptop users. Especially with mobile workstations, like Dell Precision. Realistically, you will not get anything above RTX3000 or RTX4000 (as cost becomes completely unreasonable, and you are limited with Quadro), so external video-card, connected via Thunderbolt 3, even with 20% drop of productivity, becomes a really good option.
On a webinar from Nvidia featuring Cannon Design, the architect praised the benefits of eGPU approach, however he said they had Windows driver issues that forced them to run an older build of Windows 10 to make it work.
Hallo
ich habe ein ähnliches Problem
"Beim Starten von SketchUp wurden folgende Fehler gefunden:
- Hardwarebeschleunigung wird von Ihrer Grafikkarte entweder nicht unterstützt oder ist deaktiviert. Für SketchUp ist eine hardwarebeschleunigte Grafikkarte erforderlich.
Aufgrund dieses Fehlers kann SketchUp leider nicht ausgeführt werden.
thinkpad P17 mit einer nvidia quadro RTX 5000
" Problem gelöst, Es war ein Wartungsproblem in meiner HP-Software. Danke für die schnelle Antwort! "
evtl. habe ich Glück und bei mir gibt es auch ein "wartungsproblem" ? 
... nur wie finde ich das ?
wenn ich die intel UHD Graphics aktiviere läuft Sketchup ... aber benutze ich dann nicht Sketchup mit der langsameren Performance ?
Danke für eure Antwort !
Hi sven d meller , in diesem Fall wäre es am besten, wenn Sie uns einfach einen Feedback Report einschicken mit Ihren Log Dateien. Mit Hilfe des Reports können wir Ihnen dann auch bei dem Problem selbst weiterhelfen. Danke im Voraus!
