Enscape stuck on "Loading screen" - Solved? -

Pete Chamberlain

I sent already feedback. My computer's graphic card intel iris plus, only it seems in the system. Don't have the chance to start the program?

ecemd - I cant find your feedback, as I have nothing to reference apart from your forum username, which brings no results when searching our ticketing system.

Do you have a Ticket number I can refer to? You should have received an auto reply that contains that Ticket number.

I could ask you for your email address that you used to submit the Ticket under, and if you want to pass that email to me in case you cant find the Ticket number, then please do so via Private Message so your email is not made public here.

I can tell you in the meantime, that we do not support Intel Integrated Graphics Chips, and if you have a GPU from NVIDIA or AMD, then that is the hardware that Enscape needs to be using.

We have an article on Multi-GPU's here.

HI,

i am having the same issues with opening enscape through revit, this is the first time i have used it and it stuck on the loading screen and does nothing, i submitted feedback but haven't gotten a ticket number or email back, and in desperate need of a solution as i need it for my renders for my project due super soon

Quote from Demian Gutberlet

I am sorry to hear about that. Can you kindly send me a DM with your e-mail used to submit the feedback report?

How can I send a private/direct message to someone?

Thank you in advance!

I just sent you a DM

Thanks Maddison

Quote from Demian Gutberlet

Got it. As you mention, the current GPU of yours is not supported - the NVIDIA® GeForce® MX110 with 2GB GDDR5 will work, since you've asked, but this GPU barely meets our system requirements. In that regard we would recommend to go with a more capable GPU, if that isn't possible, then you should still be able to use Enscape of course with the MX110, albeit in lower Rendering Quality.

Thank you so much, just another question would this computer system be able to support Enscape.

• Intel® UHD Graphics 620 with shared graphics memory

Quote from Demian Gutberlet

I am afraid not - Intel graphics chips are too slow to run Enscape smoothly at all.

Ok thank you so much, I might get the other system instead. You've been such an amazing help

If you change enscape settings to original and than run enscape, than it works!

Hello,

I was having a similar issue, where Enscape would hang at 5% Loading (using Rhino 6). In my case the issue ended up being the remote desktop software I was using.

I was logging into my computer remotely via Microsoft Remote Desktop. If I use Splashtop instead, Enscape works. Hope that helps some of you.

-Matthew

I'm having the same issue where it stops at 5% but I'm wondering if its because I am us a program called Parallels that lets me run windows through my mac

Most of the time when my users report a hang at 5%, it requires a GPU driver update and/or Enscape version update to fix it.

nevermind It just randomly started!

Hi

Enscape is taking a super long time to load. A week ago it would take around 10 seconds, but now its taking around 10mins.

Any Help would be greatly appreciated.

Thanks

Lachie

Hey, I have a issue in Enscape "Loading screen". It was working fine for 3-4 days then again It went to loading screen error. Please provide the proper fix for this thanks