Shadows too dark

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.
    • Official Post

    Hi All


    We have purchased a third-party background city model. In Rhino and Vray we can see the texture mapping as we expected it to come through, however in Enscape this is showing up as extremely dark and inconsistent across the model. I've tried tinkering and cannot get it to a visually recognizable image.


    Edit: Image added.

    Thank you for your report. What kind of materials are you using, perhaps you are making use of Vray materials? These are not yet supported by Enscape. To find out the cause behind this behavior, it would be very helpful if you could send in the project. Also, can you adjust the material of the model and afterward it reflects the adjustments?

    • Official Post

    Glad to hear that - let me know in case you experience any other problems in the future.