Enscape 2.7 doesn't work with Archicad 21

1st Official Post

    Hi,


    I have installed Enscape 2.7 with Archicad 21 8002. Now the Enscape menu is not available and the Enscape Add-On is missing from Archicad. I have to go back to version 2.6 to be able to use Enscape. I cannot send you the logs via Feedback button because I cannot access the Enscape Menu

    Please see screenshot of the missing Add-On in Archicad and Enscape log attached from the computer


    14332-pasted-from-clipboard-png

    • Official Post

    Hey BarboraN , could you please uninstall Enscape and re-install it once more this time for "all users"? You can select this option by just running our installer and then -> briefly accept the License Agreement -> Next -> Advanced ->


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    If that doesn't help, please get back to us again.

    Hi Demian,


    Unfortunately it doesn't work when installed for all users. I have also tried it on AC22 and the Enscape 2.7 Add-On is missing. I have rolled back to 2.6 and this works fine. Screenshot below from the Add-On manager with version 2.6 installed.

    • Official Post
    Quote from BarboraN

    Hi Demian,


    Unfortunately it doesn't work when installed for all users. I have also tried it on AC22 and the Enscape 2.7 Add-On is missing. I have rolled back to 2.6 and this works fine. Screenshot below from the Add-On manager with version 2.6 installed.

    I'm sorry to hear about that - in this case you may have to manually import the Enscape addon .apx file. Simply import that file as a plugin in the manager, it's called "Enscape.Archicad.Plugin.Host21.apx" and for ArchiCAD 22 "Enscape.Archicad.Plugin.Host22.apx" - the files are usually (depending on where you've installed it) located in the following directory:


    C:\Users\<YOUR_USERNAME>\AppData\Local\Programs\Enscape\Bin64


    Can you please try that and let me know if that doesn't help?

    Hi Demian,


    I have finally manged to make it work.


    I have completely Uninstalled Enscape via Program & Files and deleted every possible 'Enscape' folder located in User folder - App Data - Programs folder


    I started new installation ( advanced - install for all users). A Pop Up check window came up saying that version 2.6 was uninstalled and It was telling me that Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508 was missing (which was little bit weird after deleting all the Enscape folder I have found ), so this time I have installed the missing Visual C++ and restarted my computer. The instillation was successful and Esncape 2.7.1 is now running with Archicad 21,22,23


    Thanks

    Barbora

    • Official Post

    Happy to hear that, thanks for the heads up. :)