2.5.1.9 Version Doesn't show the Asset button

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    Dear all,


    I am using rhino sr6.19 and I have install Enscape 2.5.1.9 version.

    I don't why on my Enscape toolbar it doesn't show the asset button.

    But when I copy the trees or other asset blocks from my previous rhino file, it can still render asset.

    But I cannot place new assets to my rhino anymore.

    Does anybody have the same issue before and know the solution?

    Thanks,


    Jack

    I found that I cannot even click into the enscape setting, it returns: Unknown command: EnscapeSettingsCommand

    So actually I cannot use enscape at all on Rhino 6.

    But the wierd thing is, Enscape in Rhino 5 run perfectly well

    Does anyone know why and how to resolve?


    Thanks,

    Okay JACK.Z , in the very first instance, please completely uninstall any version of Enscape currently on your machine - can't hurt to restart your machine afterward too.


    Then, acquire our latest Enscape release 2.7.0, or our preview 2.7.1 and run the installer. Make sure to also install it for "all users" by opening the .MSI file, accepting the terms and conditions and then click the "Advanced" button.

    Hi Demian, thanks for your reply.

    I have uninstall and re-install following your instruction.

    But with no luck, still having the same issue.

    I found that the Enscape 2.7 on Rhino5 is fine but on Rhino6 it doesn't show Assest library button and cannot click into the setting...

    I have try to uninstall my rhino 6 as well, but still have the problem...

    Quote from JACK.Z

    Hi Demian, thanks for your reply.

    I have uninstall and re-install following your instruction.

    But with no luck, still having the same issue.

    I found that the Enscape 2.7 on Rhino5 is fine but on Rhino6 it doesn't show Assest library button and cannot click into the setting...

    I have try to uninstall my rhino 6 as well, but still have the problem...

    I'm sorry to hear that, that's unfortunate of course.


    In that case I'd kindly ask for a feedback report to receive some machine infos / log files from your computer - through these we should find out the cause behind this behavior. In the submission form, please also briefly add a link to this thread for reference.


    Thank you again in advance!