Crashing when trying to Render

  • Hi everyone,

    We have been using Enscape relativity happily for quite some time now,

    We recently upgraded to GTX 1660 Super's.

    Since then, my PC crashes everytime I try to render an image. The bar will show at the bottom and then crash before it loads anything.

    I should point out that my colleagues PC is exactly the same and works fine.

    I have updated to the latest version of Enscape.

    I have also updated my graphics card to the latest driver.

    One thing I have noticed is that I get this error when I try to batch render;

    GetGraphicsResetStatus() returned 33363

    Any ideas?

    Thanks.

  • I experience this a lot. I believe it may have something to do with my RAM resources. My current hypothesis is if I have Photoshop open with files open and I try to render in Enscape. Enscape + SkechUp will crash. If I close out of PS and do the same render works perfectly. Not fully sure if RAM swapping is causing the crash but the current work-around seems to be helping my situation until I can get more memory.


    Current my machine has 32 gb of RAM.

  • I experience this a lot. I believe it may have something to do with my RAM resources. My current hypothesis is if I have Photoshop open with files open and I try to render in Enscape. Enscape + SkechUp will crash. If I close out of PS and do the same render works perfectly. Not fully sure if RAM swapping is causing the crash but the current work-around seems to be helping my situation until I can get more memory.

    Do you have Photoshop running in GPU mode? This would explain out-of-memory crashes because Photoshop, as well as Enscape, may use really a lot of GPU VRAM.

  • The easiest way to give you a definite answer to this problem and what it's caused by is to receive a dedicated feedback report with log files generated from your machine. Can you please do that? I do suspect that it's an out of memory issue, but again, we can tell you the exact cause after we had a look at your report. :)

  • I am rendering from revit and having the same error -


    Vulkan Error: vk::Queue::Submit: ErrorDeviceLost at queue submit.


    I have a brand new system, I was rendering the same images last week and now I can't. And it crashes my enscape and my revit.

    I did send the report. I have clients waiting on my rendering ...

  • Hello PaigeB

    Sorry to hear that.

    I have a brand new system, I was rendering the same images last week and now I can't. And it crashes my enscape and my revit.

    I did send the report. I have clients waiting on my rendering ...

    Didn't see your report yet, but.

    Something has changed since last week if it worked well back then.

    1. Driver update? If so - try to roll back to the previous version.

    2. DeviceLost ist very often (but not for 100%) a sign for the insufficient memory. Another GPU memory consuming application running in background? Maybe you changed capture resolution to some huge one?


    I hope this will help you to tackle the issue. Otherwise we will see what is wrong from the logs.

  • Thanks Alexander - my system has the latest and greatest of everything so I don't believe I have a memory issue.


    A shout out to Phil Read (he helped me when I was deciding to purchase Enscape)


    I unchecked the RTX Raytracing and was able to render at max resolution (8000 ppi) without any trouble. I sent this information along with my log files to Enscape.


    Hope this fix can work for other people.

    Paige

  • This is the latest problem with Enscape. When I try to load a large model, it churns for several minutes with nothing happening. I close the Enscape window and try to start it again, but this message comes up:



    The model is 222 mb, so quite large. I'm running the latest preview version and a 2080ti. I'm about to update my graphics drivers and see if that makes a difference.

  • This is the latest problem with Enscape. When I try to load a large model, it churns for several minutes with nothing happening. I close the Enscape window and try to start it again, but this message comes up:



    The model is 222 mb, so quite large. I'm running the latest preview version and a 2080ti. I'm about to update my graphics drivers and see if that makes a difference.

    In addition to sending us the project, if possible, please also kindly send us a feedback report with a link to this thread in the submission form for reference:

    https://enscape3d.com/communit…sing-the-feedback-button/


    Thanks a lot in advance. :)