Crashing when trying to Render

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  • Hi everyone,

    We have been using Enscape relativity happily for quite some time now,

    We recently upgraded to GTX 1660 Super's.

    Since then, my PC crashes everytime I try to render an image. The bar will show at the bottom and then crash before it loads anything.

    I should point out that my colleagues PC is exactly the same and works fine.

    I have updated to the latest version of Enscape.

    I have also updated my graphics card to the latest driver.

    One thing I have noticed is that I get this error when I try to batch render;

    GetGraphicsResetStatus() returned 33363

    Any ideas?

    Thanks.

  • I experience this a lot. I believe it may have something to do with my RAM resources. My current hypothesis is if I have Photoshop open with files open and I try to render in Enscape. Enscape + SkechUp will crash. If I close out of PS and do the same render works perfectly. Not fully sure if RAM swapping is causing the crash but the current work-around seems to be helping my situation until I can get more memory.


    Current my machine has 32 gb of RAM.

  • I experience this a lot. I believe it may have something to do with my RAM resources. My current hypothesis is if I have Photoshop open with files open and I try to render in Enscape. Enscape + SkechUp will crash. If I close out of PS and do the same render works perfectly. Not fully sure if RAM swapping is causing the crash but the current work-around seems to be helping my situation until I can get more memory.

    Do you have Photoshop running in GPU mode? This would explain out-of-memory crashes because Photoshop, as well as Enscape, may use really a lot of GPU VRAM.

    • Official Post

    The easiest way to give you a definite answer to this problem and what it's caused by is to receive a dedicated feedback report with log files generated from your machine. Can you please do that? I do suspect that it's an out of memory issue, but again, we can tell you the exact cause after we had a look at your report. :)

  • I am rendering from revit and having the same error -


    Vulkan Error: vk::Queue::Submit: ErrorDeviceLost at queue submit.


    I have a brand new system, I was rendering the same images last week and now I can't. And it crashes my enscape and my revit.

    I did send the report. I have clients waiting on my rendering ...

  • Hello PaigeB

    Sorry to hear that.

    I have a brand new system, I was rendering the same images last week and now I can't. And it crashes my enscape and my revit.

    I did send the report. I have clients waiting on my rendering ...

    Didn't see your report yet, but.

    Something has changed since last week if it worked well back then.

    1. Driver update? If so - try to roll back to the previous version.

    2. DeviceLost ist very often (but not for 100%) a sign for the insufficient memory. Another GPU memory consuming application running in background? Maybe you changed capture resolution to some huge one?


    I hope this will help you to tackle the issue. Otherwise we will see what is wrong from the logs.

  • Thanks Alexander - my system has the latest and greatest of everything so I don't believe I have a memory issue.


    A shout out to Phil Read (he helped me when I was deciding to purchase Enscape)


    I unchecked the RTX Raytracing and was able to render at max resolution (8000 ppi) without any trouble. I sent this information along with my log files to Enscape.


    Hope this fix can work for other people.

    Paige

  • This is the latest problem with Enscape. When I try to load a large model, it churns for several minutes with nothing happening. I close the Enscape window and try to start it again, but this message comes up:



    The model is 222 mb, so quite large. I'm running the latest preview version and a 2080ti. I'm about to update my graphics drivers and see if that makes a difference.

  • The model is 222 mb, so quite large. I'm running the latest preview version and a 2080ti

    222 mb is nothing for Enscape on 2080 Ti ;) If driver update will not help, please contact our support and provide the project file if you can.

    • Official Post

    This is the latest problem with Enscape. When I try to load a large model, it churns for several minutes with nothing happening. I close the Enscape window and try to start it again, but this message comes up:



    The model is 222 mb, so quite large. I'm running the latest preview version and a 2080ti. I'm about to update my graphics drivers and see if that makes a difference.

    In addition to sending us the project, if possible, please also kindly send us a feedback report with a link to this thread in the submission form for reference:

    https://enscape3d.com/communit…sing-the-feedback-button/


    Thanks a lot in advance. :)

  • 222 mb is nothing for Enscape on 2080 Ti ;) If driver update will not help, please contact our support and provide the project file if you can.

    Is a 1.1GB Sketchup model too big for Enscape on a 2080 Ti? When I launch Enscape is gets to about 60% and then I notice the CPU maxes out and then crashes both Enscape and Sketchup. I did send the latest crash/log files the last time this happened.


    Thanks for the help,

    Evan

  • Is a 1.1GB Sketchup model too big for Enscape on a 2080 Ti?

    It depends on what takes up that space. With 1 GB of pure geometry data you will very probably have some issues. Not memory related though.

    When I launch Enscape is gets to about 60% and then I notice the CPU maxes out and then crashes both Enscape and Sketchup. I did send the latest crash/log files the last time this happened.

    We have received it, thank you! According to the logs Enscape detects it is frozen and shuts down. It may be a false positive, because the project seems to be pretty big and some operations may really take longer than expected. We collect such cases to find a good solution. Thank you for providing your case again! It would be great to have the project too to have a repro case to work with, if possible. Contact me via PM if you can share it.


    A temporary workaround for you would be to switch to the draft quality mode - freeze is detected while preparing data structures for global illumination rendering.

  • Alexander,


    Thanks for getting back to me. We were able to get it loaded into Enscape by turning off the RTX Ray Tracing for now.


    Unfortunately, I am not able to share the model as it is confidential.


    Demian responded with this:

    "I'm afraid, this looks like an issue we've recently discovered and fixed today. A fix will be contained in an upcoming version very soon, there is I'm afraid no workaround available at least with the current version of 2.8 just yet."


    As you are a developer, would you be able to try and explain what the issue is/was? So we may better understand?


    Thanks for your help,

    Evan

  • emcminn it was a multithreading issue. Geometry data could have been modified in one thread, while the other one was processing this data. This bug was for a long time there already, it's just occasion that with 2.8 it started to be a problem, due to some other changes and tweaks. As it usually happens with undefined behavior bugs which are hard to identify and reproduce.