skybox-hdri causing enscape and sketchup to freeze

Reminder: If you encounter any issues with Enscape (including installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed here. Thank you for your understanding.
    • Official Post

    everytime i uploaded 4k hdri in skybox, encsape and sketchup suddenly stuck.

    any idea what is the cause of this issue? im using rx 580 8gb graphic card. is this something to do with my graphic card and its driver?

    Thanks in advance..

    I'm sorry to hear about that - please kindly send in a feedback report as described here and in the submission form, you can simply include a link to this thread for reference. Thank you in advance! Also, can you reproduce this behavior when loading in a smaller (for example 2k) HDRI file? You can also make sure, that your graphics card drivers are completely up to date, that my help as well.