Faulty connection to the Asset Library

  • Dear Enscape Team - yes, this bug is posted here so often but still I will never get tired of pointing it out over and over again :(
    This consistently non-functioning so faulty connection to the Asset Library is not only a constant annoyance but first and foremost an incalculable production risk!
    Having a deadline in mind, I hold my breath every time whether it will work or not...

  • EGIE - You're based in Germany so you should really not be suffering these issues where you are getting an error message so often.


    My first inclination is to ask who your service provide is? Are you are using Wi-fi or CAT3 to connect to your router?


    I can understand this being an annoyance for you. Sorry about that. Lets see if we can find what might be causing this for you.

  • Hi & Thanks! :thumbup:


    mostly and essentially I move within the network of a rather large company and am usually connected via LAN.

    The connection error however occurs both and as often (in at least 50% of all access cases), via the company's LAN and via WIFI in the home office...
    (In both cases - in the company or in the home office (near FfM) I have excellent Internet connectivity elsewise)

  • And do you see this issue with the Asset Library loading times happening when you are using only Wifi / LAN.

    You can't beat a CAT3 connection, and that is what I would recommend where possible.


    I'm asking about your ISP provider because I'm working Home Office using what was Unity Media Cable, and the past couple of months it's getting worse all the time. So, I'm not sure if that is a factor for you in certain conditions?

  • thanks again - As far as I know, we're going with T-Online, but certainly not via Unity Media Cable. When I work in my home office, the first connection is via my private 1&1 access, but additionally always via the company server.

    I often use only my private machinery, which only uses the 1&1 access then - in all mentioned cases the bug is the same.


    ...You can't beat a CAT3 connection, and that is what I would recommend where possible.

    since I have no idea what that means ;) I assume that our IT department can make something out of this info ?

  • thanks again - As far as I know, we're going with T-Online, but certainly not via Unity Media Cable. When I work in my home office, the first connection is via my private 1&1 access, but additionally always via the company server.

    I often use only my private machinery, which only uses the 1&1 access then - in all mentioned cases the bug is the same.


    since I have no idea what that means ;) I assume that our IT department can make something out of this info ?

    he's saying cable plugged-in versus wifi.

  • my beef is the speed in which it is accessed. I was working last night and it worked, but it took 10 minutes between selecting an asset and the ability to place it. Sure wish there was a way to host locally, or on a network server that could update as new assets are released. That way even if the connection was slow or unstable we could still efficiently use them. I love Enscape for its speed and ease of use. The assets are a critical element of the software, and should be as easy to access.

  • my beef is the speed in which it is accessed. I was working last night and it worked, but it took 10 minutes between selecting an asset and the ability to place it. Sure wish there was a way to host locally, or on a network server that could update as new assets are released. That way even if the connection was slow or unstable we could still efficiently use them. I love Enscape for its speed and ease of use. The assets are a critical element of the software, and should be as easy to access.

    Thanks a lot - I'll forward this to our developers once more. Something which we'll be discussing about in the next upcoming meeting again.