Unfortunately we've had someone leave the company and take the license information for Enscape with them. We had a text file stored on the IT network drive for ease of access for BIM Management/IT folks (for deployments installs/etc). I've contacted support to resolve the issue, but I'm submitting an idea here as well:
I am requesting that the license portal have the ability to block certain machines/users from using the license file, or that it have the ability to generate a new license key . Apologies if this functionality already exists, but I could not find a way to do either.