thank you so much it works now...
How can I send a private/direct message to someone?
Whenever you encounter any issues with Enscape or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Feedback button as detailed here.
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thanks!
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Hi Rick,
I use Enscape 3.4 (Mac) Sketchup 2021.
1. The Video Editor is not working
2. There are only two lights in Enscape Objects (Enscape Lights). The Sphere and Line lights are missing.
Kindly get back to me on this.
Warm Regards
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Hi Achinivu
The 3.4 version is only for Windows.
In case you are using our Mac version, then the Video Editor has not been implemented yet.
You can see this on our Mac page here under the 'Still to come' section.
Additionally, these are indeed the only lights in our Mac version currently.
You can sign up for the mailing list on the same page to stay up to date on any progress.
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Hi Makeda,
Thanks for responding here.
The reason you're being told to update your drivers is because they are out of date. The most current driver version for the GPU indicated in your image is 535.98, not version 531.41, which has caused some issues with Enscape and other products in the past. If you're using the Windows Device Manager, it has a rather spotty track record of recommending the most up-to-date drivers for hardware, so we don't recommend using it as the single source of truth when it comes to checking your driver versions.