Enscape Standalone File Keeps Disappearing?

Reminder: If you encounter any issues with Enscape (including installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed here. Thank you for your understanding.
  • Hey ya'll, hopefully this is the right place to ask this...

    This is an odd one. The best way I can describe it is my standalone application exports keep disappearing. Enscape successfully produces them, I'm able to find them and open them on my computer, but after closing the application window, the file mysteriously disappears. I've tried saving the standalones to folders that sync with the cloud and don't sync (files disappear regardless). I've checked my trash can, and there's no traces of the file there either... Any direction on how to solve this would be super helpful!

  • jakedidier - Files can disappear when the properties are set to "hidden" and File Explorer is not configured to show hidden files. Computer users, programs and malware can edit file properties and set them to hidden to give the illusion that the files don't exist and prevent you from editing the files.

    That would be the first thing to check.

    Let me know if that helps or not, but this sound more like an OS issue, and not an Enscape issue.