Enscape walkthrough glitching @ higher resolution and FPS. Has anyone else experienced this recently?

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  • For the past week I have been having an issue where Enscape has been creating glitches in walkthroughs. It begins at 2k 60FPS & is barely noticeable it gradually gets worse to a point where the video is barely recognizable at 4k120FPS. I haven't had this issue before... the particular video i'm having issues with is 60sec long'


    I'm using Revit 2020 with both Enscape 2.8 and 2.8.1. I have also tried playing the mp4 file with 2 different media players across 2 different computers and the result is the same.


    Images are being rendered great & my GPU is an RTX2070 with 32gb RAM that is up to date with the "latest game ready drivers" according to Nvidia.


    TIA.

  • Vanderz

    Changed the title of the thread from “Enscape walkthrough glitching and higher resolution and FPS. Has anyone else experienced this recently?” to “Enscape walkthrough glitching @ higher resolution and FPS. Has anyone else experienced this recently?”.
    • Official Post

    I'm sorry to hear about that.


    Is there perhaps a chance you could send over one of these 4k 120FPS videos, you could upload one to wetransfer.com for example and send it via DM. That would be very helpful, this way I can check if it's caused by an issue with Enscape itself, or if it's caused by the actual video player. It also can't hurt to send in a feedback report too:

    https://enscape3d.com/communit…sing-the-feedback-button/


    In the submission form, simply add a link to this thread, feel free to also send me your e-mail address used to then submit the feedback, alongside the westransfer.com link if possible, so that I can check it out asap. :)

    • Official Post

    i wont have access to be able to do it until Thurs. When i am back at my computer i will upload.. thanks

    Great! Thanks a lot in advance.

    • Official Post

    I have this on every export. I import the raw file into imovie on my Ipad and export at 4k resolution. The glitches are gone after this.

    This still then sounds like a video player / codec issue to me - is there a chance you could try something like the VLC video player to see if that helps with playing the initial raw video without problems? If not, can you kindly upload a video example to wetransfer.com for example and send me the link via a DM? Thanks!

  • This still then sounds like a video player / codec issue to me - is there a chance you could try something like the VLC video player to see if that helps with playing the initial raw video without problems? If not, can you kindly upload a video example to wetransfer.com for example and send me the link via a DM? Thanks!

    About 5-6 weeks ago it was working fine.. there havent been enscape updates in that time. Could you tell me the correct codecs to download to windows media player?

    • Official Post

    About 5-6 weeks ago it was working fine.. there havent been enscape updates in that time. Could you tell me the correct codecs to download to windows media player?

    You could download a codec pack which should do the trick for Windows Media Player. But, from a performance perspective in general the VLC Media player is just more capable from the get go - is there a reason you cannot use that player, if not, I would advice doing that. :)